Our flight was cancelled October **th and we have been told we are delayed ** hours. We...

GetHuman1379586's customer service issue with Icelandair from October 2018

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The issue in GetHuman1379586's own words
Our flight was cancelled October **th and we have been told we are delayed ** hours. We have arrangements made for the **th which we now cannot fulfill. We have been waiting in line for more than * hours with limited information being shared. There are no Icelandair staff on hand. Too much time has gone by to simply hand out hotel and meal vouchers. This situation has been handled unprofessionally and inefficiently. **We were told we should call your *-*** line to get assistance, the website indicates assistance is available ****. When we called, just a few minutes ago, we learned the line is closed from **:** p.m. until *:** in the morning. This is not ** hour service.**Steps need to be made to provide a more timely flight whether on another airline or the provision of an additional flight early tomorrow.**I expect full compensation for the costs we’ve incurred by missing our first day of vacation.**We expect assistance in striving to recover our lost day. We expect an immediate response to our concerns
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Icelandair

Customer service issue
Reported by GetHuman1379586
Oct 20th, 2018 - a mon ago
I have an issue with Icelandair too
Not resolved
Seen by 2 customers so far
Similar issue to 323 others
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Timeline
GetHuman1379586 started working on this issue
Oct 20th 2:50am