Our booking number is ****** and the ticket is registered under the names Mr. Arnold Sa...

GetHuman817868's customer service issue with Icelandair from June 2018

172 similar
0 following
Help with my Icelandair issue
First: share to improve GetHuman817868's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman817868's next move: try calling Icelandair again.
The best way to get your problem resolved is to tap the button below to start calling Icelandair. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman817868 may need:
Name on the ticket, Booking reference, Billing address, Email address on the account, and Frequent Flyer number (if applicable)
The issue in GetHuman817868's own words
Our booking number is ****** and the ticket is registered under the names Mr. Arnold Sanow and Ms. Nancy Burke Sanow. We tried to get seating online, however the site would not let us. We would like to have two aisle seats across from each other. Could you please do that. Also when we signed up for the Iceland Northern Lights Getaway package it didn't say to put your name like it was on our p***ports. Therefore could you change Nancy Burke Sanow to Nancy Jane Burke-Sanow -- Her middle name is Jane and there should be a hyphen between Burke and Sanow (Burke-Sanow). Also, if it is not done could you please add James as Arnold Sanow's middle name. I may not have put my middle name in. *Also, on the site everytime we put USA as our location it would put American Samoa - We should be USA.*I trust that Icelandair will make this right and come up with a resolution that is fair. Please let us know this was handled. Thanks, Arnold
GetHuman817868 did not yet indicate what Icelandair should do to make this right.
I have an issue with Icelandair too
How GetHuman817868 fixed the problem
We are waiting for GetHuman817868 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Icelandair's attention and get better help faster. Tap below to get started.
Having Icelandair issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Icelandair email you?
This email address isn't valid
Follow this issue
See how GetHuman817868 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman817868
Jun 25th, 2018 - 6 mons ago
I have an issue with Icelandair too
Not resolved
Seen by 3 customers so far
Similar issue to 172 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman817868 started working on this issue
Jun 25th 1:38pm