Our booking number is ****** and the ticket is registered under the names Mr. Arnold Sa...

GetHuman817868's customer service issue with Icelandair from June 2018

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The issue in GetHuman817868's own words
Our booking number is ****** and the ticket is registered under the names Mr. Arnold Sanow and Ms. Nancy Burke Sanow. We tried to get seating online, however the site would not let us. We would like to have two aisle seats across from each other. Could you please do that. Also when we signed up for the Iceland Northern Lights Getaway package it didn't say to put your name like it was on our p***ports. Therefore could you change Nancy Burke Sanow to Nancy Jane Burke-Sanow -- Her middle name is Jane and there should be a hyphen between Burke and Sanow (Burke-Sanow). Also, if it is not done could you please add James as Arnold Sanow's middle name. I may not have put my middle name in. *Also, on the site everytime we put USA as our location it would put American Samoa - We should be USA.*I trust that Icelandair will make this right and come up with a resolution that is fair. Please let us know this was handled. Thanks, Arnold
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Icelandair

Customer service issue
Reported by GetHuman817868
Jun 25th, 2018 - 4 mons ago
I have an issue with Icelandair too
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Seen by 3 customers so far
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GetHuman817868 started working on this issue
Jun 25th 1:38pm