We recently flew with Icelandair to Europe. On the way from DIA to FRA we were charged...

GetHuman-wachs_fa's customer service issue with Icelandair from May 2018

Help with my Icelandair issue
The issue in GetHuman-wachs_fa's own words
We recently flew with Icelandair to Europe. On the way from DIA to FRA we were charged excess baggage fees in the amount of $** each. According to the clerk customers flying Economy were no longer allowed to check one bag each. This was new to us since we have flown many times before with Icelandair and never encountered this problem on international flights. But since we were at the counter ready to leave we had no choice but to pay the $*** to get on our flight to Germany. We were also told that we would have to pay again coming back.*When flying from FRA to DIA there was absolutely no problem. Our bags were checked free of charge as it was done in the past. We feel that we were charged erroneously and would like to be reimbursed for the baggage fees paid in Denver.*Traveler Names: George Kingsley Wachs Jr* Sabine Rita Wachs.*Travel dates: *Departed Apr **, **** on Flight **** from DEN to KEF and Flight **** from KEF to FRA. Excess baggage receipt* ********.*Returned May **, **** Flight *** from FRA to KEF and Flight *** from KEF to DEN. No baggage fees. Looking forward to hearing from you.*Sincerely, *George and Sabine Wachs
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Icelandair

Customer service issue
Reported by GetHuman-wachs_fa
May 19th, 2018 - 6 mons ago
I have an issue with Icelandair too
Fixed
Seen by 19 customers so far
Similar issue to 126 others
0 customers following this
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Timeline
GetHuman-wachs_fa started working on this issue
May 19th 8:54pm
GetHuman-wachs_fa indicated the issue is not fixed yet.
May 19th 10:21pm
GetHuman-wachs_fa indicated the issue is not fixed yet.
May 19th 10:42pm
GetHuman-wachs_fa indicated the issue is not fixed yet.
May 20th 2:10am
GetHuman-wachs_fa indicated the issue is not fixed yet.
May 21st 2:50am
GetHuman-wachs_fa indicated the issue is not fixed yet.
May 23rd 12:13am
GetHuman-wachs_fa indicated the issue is not fixed yet.
May 23rd 12:16am
GetHuman-wachs_fa indicated the issue is not fixed yet.
May 23rd 1:16pm
GetHuman-wachs_fa indicated the issue is not fixed yet.
May 31st 7:18pm
GetHuman-wachs_fa indicated the issue is not fixed yet.
Jun 2nd 4:47pm