We recently flew with Icelandair to Europe. On the way from DIA to FRA we were charged...
GetHuman-wachs_fa's customer service issue with Icelandair from May 2018
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We recently flew with Icelandair to Europe. On the way from DIA to FRA we were charged excess baggage fees in the amount of $** each. According to the clerk customers flying Economy were no longer allowed to check one bag each. This was new to us since we have flown many times before with Icelandair and never encountered this problem on international flights. But since we were at the counter ready to leave we had no choice but to pay the $*** to get on our flight to Germany. We were also told that we would have to pay again coming back.*When flying from FRA to DIA there was absolutely no problem. Our bags were checked free of charge as it was done in the past. We feel that we were charged erroneously and would like to be reimbursed for the baggage fees paid in Denver.*Traveler Names: George Kingsley Wachs Jr* Sabine Rita Wachs.*Travel dates: *Departed Apr **, **** on Flight **** from DEN to KEF and Flight **** from KEF to FRA. Excess baggage receipt* ********.*Returned May **, **** Flight *** from FRA to KEF and Flight *** from KEF to DEN. No baggage fees. Looking forward to hearing from you.*Sincerely, *George and Sabine Wachs
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