You have changed my reservation for the flight from Reykyavik to Boston on July **. The...

GetHuman-kilgota's customer service issue with Icelandair from May 2018

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The issue in GetHuman-kilgota's own words
You have changed my reservation for the flight from Reykyavik to Boston on July **. The new flight is supposed to arrive ** minutes later. Previously scheduled to arrive at **:** on flight ***. Now supposed to arrive at ***, arriving in Boston at **:**.**I must pass through the immigration and customs, which sometimes can take a very long time. And I am aware that westbound flights are often delayed as much as an hour by the jet stream. And I have already booked a flight on Jet Blue leaving for Atlanta at **:**. This would have been a reasonable allowance for potential delays if I were scheduled to arrive at **:**, but that is no longer true if the scheduled arrival is at **:**.**Please, either restore somehow the earlier arrival time, or else provide me with an ironclad guarantee that this new flight of yours will not be late in arriving.
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Icelandair

Customer service issue
Reported by GetHuman-kilgota
May 14th, 2018 - 10 mons ago
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GetHuman-kilgota started working on this issue
May 14th, 2018 6:28pm