Iberia lost my luggage for * days and sent me an email dated July **, **** providing a...

GetHuman-jalitke's customer service issue with Iberia Airlines from September 2018

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The issue in GetHuman-jalitke's own words
Iberia lost my luggage for * days and sent me an email dated July **, **** providing a case number E********-******** requesting receipts for clothing and miscellaneous services. I sent a detailed letter back on August *, **** with the claim number included and electronic scans of receipts. I requested an update on August ** and again on September **. I spoke with a customer service representative on the phone on September ** who said the airline would contact me about the claim within ** hours. I still haven't heard back.
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Iberia Airlines

Customer service issue
Reported by GetHuman-jalitke
Sep 20th, 2018 - 6 mons ago
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Timeline
GetHuman-jalitke started working on this issue
Sep 20th, 2018 8:26pm