A senior in our town received a Letter ****C asking him to verify his identity. He is...

GetHuman5886706's customer service issue with IRS from March 2021

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The issue in GetHuman5886706's own words
A senior in our town received a Letter ****C asking him to verify his identity. He is ** years old, disabled, and blind so taking him to the nearest IRS office ** miles away is an option. He does not and never has owned a computer so I am helping him. I tried to go online to verify his identity and am unable to because he does not have a mortgage, a credit card, (not even a debit card. He only signs checks and someone else writes them out.) He has not filed a tax return for over ** years until *-*-**** by a CPA so he could get stimulus checks due him. He has no income, is supported by a niece, and lives in housing authority. Is there a way to be able to get him verified? I have been to his house several times trying to call to get answers and everytime we are told we can't talk to a representative. Please advise

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IRS

Customer service issue
Reported by GetHuman5886706
Mar 25th, 2021 - a month ago
Not resolved
Seen by 6 customers so far
Similar issue to 28975 others
0 customers following this

Timeline

GetHuman5886706 started working on this issue
Mar 25th 3:50pm