My stimulus check has been sent to my old American Express prepaid account that has bee...

GetHuman-mundenj's Setup Payment Arrangement issue with IRS from April 2020

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Social Security Number, Prior Year AGI, Home Address, Name of Account Holder, and Phone Number
Top Tip from another customer
If you are looking to apply for a payment arrangement be sure to pay attention to the payment extension dates and deadlines. If you are willing to wait on hold then you should call into the IRS and they will work with you one on one to set up a payment arrangement that fits your needs. You can call customer support at the IRS using 800-829-1040. Once you call press 1 for English then wait for the recording to end. Press 2 then 1 then 3 then 2. The recording will then ask for your social security number you can just press 0# it will ask again then press 0# and finally press 2 once it asks you a question. You will be told your wait time and a representative will pick up to help you.
The issue in GetHuman-mundenj's own words
My stimulus check has been sent to my old American Express prepaid account that has been closed but since the **th it continues to send emails letting me know that it’s trying to deposit it . And I have called the card company numerous times and placed on hold for the longest almost * hours just to be hung up on . I some kinda way need my card ether reopened or sent to my new account. Also I could just file my **** taxes but moved to my new home right before Christmas and didn’t receive my identity pin that I put in effect **** **** because of a custody issue so I still haven’t received my new pin I called and didn’t have the bank loan or mortgage or contract phone in my name or a actual credit card . I do have id social birth certificate debit card with name and picture on it and that’s not good enough to prove identity to receive new pin . I was told my new pin would be sent to me by mail but they wouldn’t send to my new address so I have had the new owner of my old house checking the mail for it but nothing and I spoke to irs rep over a month ago so I’m more than sure it’s came and been returned I have * kids home with me and not able to work right now I need my money I worked for it I deserve it please help me one way or the other I’m stuck with no way to get my money . And the one number that is supposed to have made my life easier back then when I ASKED FOR THE IDENTITY PIN is making my life a living **** please help me please

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IRS

Setup Payment Arrangement issue
Reported by GetHuman-mundenj
Apr 17th, 2020 - 6 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 17946 others
0 customers following this

Timeline

GetHuman-mundenj started working on this issue
Apr 17th 4:59am
GetHuman-mundenj indicated the issue is not fixed yet.
May 4th 10:59pm