i filed a tax return on febuary ** **** and used credit karmas free service. i then rec...

GetHuman4649565's customer service issue with IRS from April 2020

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The issue in GetHuman4649565's own words
i filed a tax return on febuary ** **** and used credit karmas free service. i then recieved and ****c letter stating that my identity had to be verified to to please call the number on the page during their local business hours. However due the Covid ** outbreak there are no live people answering the phones. So i sent a priority mail letter with copies of my id, social security card, my tax **** tax return as well as several other form of identification including a verizon bill that is in my name. it was delivered last friday April * **** to the identity and verification office in houston texas. It stated i had to respond top the letter BY PHONE within ** days or they would not process my return further. But i wrote the letter and shipped in * day mail to ensure it was recieved prior to their cut off date in which it was. When i try to verify my identity online it is not allowing me to proceed. I do know that i was in prison for ** years and people had credit cards in my name so that may have made them need to verify my identity. I left all my contact number in the letter. If soeone could please help me with tthis is would be greatly appreciated. I really need my return and economic payment due to loosing over half of my income due to our current circumstances. thank you for your time and help in this matter. It is greatly appreciate. my ohone number is ***-***-**** and email in *****@***.com

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IRS

Customer service issue
Reported by GetHuman4649565
Apr 15th, 2020 - a year ago
Not resolved
Seen by 4 customers so far
Similar issue to 16245 others
0 customers following this

Timeline

GetHuman4649565 started working on this issue
Apr 15th, 2020 7:08pm
GetHuman4649565 indicated the issue is not fixed yet.
Apr 16th, 2020 4:14pm

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