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GetHuman3006304's customer service issue with IRS from May 2019

Help with my IRS issue
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Before contacting them, items GetHuman3006304 may need:
Social Security Number, Prior Year AGI, Home Address, Name of Account Holder, and Phone Number
The issue in GetHuman3006304's own words
Give feedback about bad instructions for the IRS biz tel *, and lack of GH customer service. ... I had the problem described down below. ***************(BTW this form is awful. I made paragraphs... GH site removed formatting...)*****************Unfortunately, this is now a review of GetHuman, which is an abject failure. :( ... I hope I can "GetHuman" at GetHuman!****************** GetHuman site said they could handle the call. They can't. They only handle the IRS personal returns line. Maybe.****************** GetHuman site explained how to get through the IRS business line. They had the initial tel * correct, and a hundred% of everything else wrong.***************** GetHuman site is supposedly about better customer service... but theirs is InHuman:***************** No way to contact GetHuman***************** No way to give feedback on the info provided.***************** Their surveys assume any issue is with the org'n I am trying to contact, and assume the GH service is perfect. Bad assumptions.***************** I found a way to send an email to GH. Never heard back in almost two weeks.*****************I LOVE the GH idea. If only it were well implemented.*****************MrPete*-----*******************************My original issue...*Form *********. **Unfortunately, doesn't handle calling into the IRS business line. :(**In addition, GetHuman info on using the IRS business line is INCORRECT.**Correct info:** Dial in. Choose one for English.** Press three for "other issue".** Enter FEIN or SSN, then one (SSN) or two (FEIN)** Then one of three things happens:*a) If system thinks they can answer in a reasonable time (less than thirty min?) they put you on hold*b) If system thinks it will be too long, it tells you that, asks you to call another time, and hangs up.*c) If you call at an unusual time, it places you on music hold forever and never says anything. (This happened to me yesterday, not realizing my (eve)pm call was too late. Site said before eight pm but didn't specify Eastern time!)
They don't practice what they preach.
Applying their own principles and standards to their own company.
First time, yet vast experience with call in systems.*I expected at least *some* human customer service. The level of tone deaf would be funny if it were not so sad.
I ignored online info and sought another way to give feedback. No response.**(IRS issue is resolved already)
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Customer service issue
Reported by GetHuman3006304
May 30th, 2019 - 3 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 65620 others
0 customers following this


GetHuman3006304 started working on this issue
May 30th, 2019 8:39pm

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