Hello,**I called inquiring about my some tax. **An agent identifying herself as "Roy...

GetHuman-rockrat's customer service issue with IRS from February 2019

7 views | 36699 similar | 0 following
Help with my IRS issue
Next: our robot will wait on hold for GetHuman-rockrat to get a IRS rep on the line!
Always use the GetHuman Phone to call IRS. We wait on hold and get a rep on the line for you faster and for free!
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
First: share to improve GetHuman-rockrat's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-rockrat may need:
Social Security Number, Prior Year AGI, Home Address, Name of Account Holder, and Phone Number
The issue in GetHuman-rockrat's own words
Hello,**I called inquiring about my some tax. **An agent identifying herself as "Roy **********" was not able to answer my questions and refused to transfer me to a member of management or provide contact information for any management or complaint line in leiue of my dissatisfaction with her.**this call was placed at **:** p.m. CST and was answered by the rep at *:** p.m. CST today.**I had to google some information to report how to file a complaint, and I hope I am at the right place.**Agent "Roy" was unhelpful, unprofessional, and subsequently hung up on my as per my insistence on speaking with a member of management in hope of resolving my issue.**She referred me to the website, but could not tell me where on the website my questions can be answered. I explained to her that I have combed the entire IRS website and could not locate the information (hence the phone call) and she responded that she could not help me any further and that I could call later. She apologized that she couldn't tell me where to look either, even though that was her suggestion.Only that her best option was to check again.**I found her to be ride, unprofessional, and extremely unhelpful. Certainly felt like a number to her for which she just wanted to take the next call in que for quickly so she needed to hang up on me.**My taxes are likely to be messed up, and without help or direction from the agency, I will have to seek legal advice and incur expense when it should be given to the administering agency requesting the information.**The cost incurred to me is an undue burden, unfair, completely unnecessary, and bad business practice from a government agency.**A response would be greatly appreciated.

GetHuman-rockrat did not yet indicate what IRS should do to make this right.

How GetHuman-rockrat fixed the problem

We are waiting for GetHuman-rockrat to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get IRS's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having IRS issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-rockrat fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-rockrat
Feb 25th, 2019 - 2 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 36699 others
0 customers following this


GetHuman-rockrat started working on this issue
Feb 25th, 2019 7:37pm

Setup Your New Home Easily

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians