Hello,**I called inquiring about my some tax. **An agent identifying herself as "Roy...

GetHuman-rockrat's customer service issue with IRS from February 2019

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The issue in GetHuman-rockrat's own words
Hello,**I called inquiring about my some tax. **An agent identifying herself as "Roy **********" was not able to answer my questions and refused to transfer me to a member of management or provide contact information for any management or complaint line in leiue of my dissatisfaction with her.**this call was placed at **:** p.m. CST and was answered by the rep at *:** p.m. CST today.**I had to google some information to report how to file a complaint, and I hope I am at the right place.**Agent "Roy" was unhelpful, unprofessional, and subsequently hung up on my as per my insistence on speaking with a member of management in hope of resolving my issue.**She referred me to the website, but could not tell me where on the website my questions can be answered. I explained to her that I have combed the entire IRS website and could not locate the information (hence the phone call) and she responded that she could not help me any further and that I could call later. She apologized that she couldn't tell me where to look either, even though that was her suggestion.Only that her best option was to check again.**I found her to be ride, unprofessional, and extremely unhelpful. Certainly felt like a number to her for which she just wanted to take the next call in que for quickly so she needed to hang up on me.**My taxes are likely to be messed up, and without help or direction from the agency, I will have to seek legal advice and incur expense when it should be given to the administering agency requesting the information.**The cost incurred to me is an undue burden, unfair, completely unnecessary, and bad business practice from a government agency.**A response would be greatly appreciated.

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IRS

Customer service issue
Reported by GetHuman-rockrat
Feb 25th, 2019 - 2 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 36699 others
0 customers following this

Timeline

GetHuman-rockrat started working on this issue
Feb 25th, 2019 7:37pm

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