The IRS Customer Service Issues

My late husband, L. Borowsky, with SSN [redacted]-40-[redacted], has an outstanding bill of $32,[redacted].72. I don't understand why this bill exists from [redacted] as I haven't worked with him since then due to my disability. I am only able to afford $10.00 per month. He was not working for years due to health issues until his passing in [redacted]. I am confused and need assistance in setting up a payment plan as I am on a fixed income. Please help me resolve this issue. Thank you, A. B. Borowsky.

We are using TurboTax. I started working for VIPKID as a contractor with a [redacted] in July [redacted], but began in mid-August. I earned around $1,[redacted] and had about $[redacted] in out-of-pocket expenses, not including using a room in my house as my office. Combined with my husband's income and my 2 other 1099s, we expect a return of about $2,[redacted] (my husband only claims one). Under the new tax law, TurboTax is recommending taking the standard deduction, which seems beneficial for us. It seems we can still claim job expenses for VIPKID, but it would require upgrading to a different version of TurboTax for $40. With only around $[redacted] in expenses, I'm unsure if it's worth it. I am unsure of the deduction for the room in my house. Should we proceed with the current filing or upgrade? Should we track all expenses next year for VIPKID? Thank you in advance for your assistance.

I arranged to repay my student loan through Action Financial Services with Carla Ellington at $5.00 per month since October [redacted]. The first payment was made on November 7, [redacted]. I have yet to receive a letter from the IRS regarding them deducting my refund to settle the debt. Following my filing of the [redacted] form on January 30, [redacted], I anticipated a return of $10,[redacted] after accounting for tax preparation fees and a $[redacted] advance. However, IRS2GO notified me that my return was reduced by $9,[redacted].31 to cover a past due obligation. They mentioned that the BFS would notify me officially about the deduction. I am unsure if these two occurrences are linked and would appreciate clarification on the matter.

Hello, I'm Eric Lance. I've been assisting my wife with filing our taxes this year. After filing jointly last year, we are filing separately this year due to our separation. I contacted your support last week because I was encountering rejection for incorrect adjusted gross income. Despite inputting the correct information from last year as advised, we still faced rejection. I received the latest rejection notice last night, and I'm unsure of what steps to take next. I kindly request your prompt assistance. If I don't hear from you soon, I plan to contact you during my lunch break around 11:30. Thank you.

I am having trouble filing my taxes electronically because my son's Social Security number does not match the database. His name is Connor M. Guerrero but was born as Johnson. Despite providing documents each year, I encounter the same issue and have to go through a lengthy process with the IRS to get an adjusted return. Even though I was told the problem would not persist after [redacted] and [redacted], I am facing it again this year. My son's last name was changed due to established paternity, making it challenging for me to file taxes effortlessly. It is frustrating to deal with this issue annually, and I hope to get my son's name corrected to avoid this prolonged ordeal every spring during tax season.

I am unable to file my taxes electronically due to an issue with my son's social security number not matching the database. His name is Connor M Guerrero, however, he was born as Johnson. Every year, I have had to contact the IRS, provide birth certificates and social security cards, and wait for an adjusted return. I was told that the issue would be resolved in the spring of ****, but the same problem occurred again in the spring of **, despite going through the process once more. Now, my son's name is not recognized as Guerrero or Johnson when I try to file separately. This ongoing inconvenience is frustrating, considering my son was given his father's last name due to paternity. It shouldn't be so difficult each tax season. I hope to have his name corrected to avoid this lengthy process every spring when filing my taxes.

Regarding my [redacted] Individual Tax Return, my late father and I co-owned a duplex, each with a 50% share. We jointly paid $[redacted],[redacted], $60,[redacted] each. Unfortunately, after his passing in Nov [redacted], my accountant did not adjust the basis for the inherited part of the property. During this year's tax preparation, my daughter noticed this oversight. I need guidance on rectifying this issue. Can I file Form [redacted] to amend the [redacted] return and potentially recapture lost depreciation? I lack the Fair Market Value (FMV) at the time of death but was advised that the FMV could be roughly 80% of the Tax Assessment available through the county's website. I have terminated my relationship with the previous accountant and want to avoid undue capital gains due to someone else's error. The accountant was aware of my father's passing when preparing the return. Any assistance or additional advice on this matter would be highly appreciated.

Hello, I recently called to inquire about my taxes. The representative I spoke with, identified as "Roy," was unable to answer my questions and refused to transfer me to a manager or provide any contact information for escalation. The call began at 12:49 p.m. CST and ended at 1:03 p.m. CST today. Despite my insistence on speaking with a manager to address my concerns, Roy was unhelpful, unprofessional, and ultimately hung up on me. She suggested I visit the website for information, but could not guide me on where to find the answers. I had already searched the IRS website to no avail, hence my call for assistance. She advised me to call back later, failing to offer any further help. Her attitude was rude and dismissive, leaving me feeling like just another call to rush through. I am left concerned about potential errors in my taxes due to the lack of assistance. The inconvenience may lead me to seek legal advice, incurring unnecessary costs that should be the responsibility of the agency. I believe the behavior I encountered is unacceptable from a government agency and seek a resolution to this matter promptly. Thank you for your attention.

I filed my tax return electronically. I checked the refund status on 02/23/[redacted] and got a message regarding Tax Topic: [redacted] - Know Your Rights to Appeal. It stated that I would receive a notice within 30 days via mail from the IRS explaining any changes to my refund. My concern is that my physical address is on the tax return, but I prefer to receive mail at my P.O. Box due to new postal service regulations. My details are as follows: SS # [redacted]-31-[redacted] Cynthia Villalba [redacted] Blue Gravel Rd PO Box 14 (mailing address) Smartsville, CA [redacted] I would like confirmation that my request to add the P.O. Box has been received and processed. My email is [redacted] Thank you.

Hello, I'm Tara H. My son's father, Jonathan M. K., and I had an agreement that I would claim our son on my taxes this year. After filing with H&R Block online, I was rejected. Jonathan falsely claimed I was rejected due to a tax advance he received. He advised me to refile without our son. Upon investigation, I discovered that he claimed our son behind my back. We are not married, separated a year ago, and he knew I depended on the return for a car and home. Seeking IRS advice to improve our lives, as Jonathan has been verbally abusive and misusing his income. Trying to secure a stable future for my son and myself. Jonathan's behavior is threatening our well-being. I have reached out for support; any guidance would be appreciated.

I would like guidance on how to claim depreciation for a new $12,[redacted] Air Conditioning System (a Mini Split ductless Heating and AC System) that was installed in my vacation rental to replace the previous one. I am using TurboTax, which provides two asset classes: 1) rental property (useful life of 27.5 years) and 2) carpet, furniture, and appliances (useful life of 5 years). Given that the building is 50 years old and doesn't have ducts or existing HVAC, should I stick to these categories or use a different one? Previously, I had a similar AC system for 12 years before replacing it. Additionally, I'm unsure of how to depreciate the $15,[redacted] spent on upgrading carpet to tile flooring. Any advice would be appreciated. Thank you, Karen.

I utilized Jackson Hewitt for my tax filing. Recently, there has been confusion regarding the whereabouts of my refund. Initially, I was informed it was deposited on an American Express card on the 25th, while another representative mentioned it had been converted into a check. As of today, the 27th, uncertainty prevails about the final destination of my funds. I urgently seek resolution to this matter and wish for prompt assistance in locating and disbursing my federal refund. Despite my long-standing loyalty as a customer, this situation has left me dismayed. Even after contacting their customer service and verifying a recently received card, there is no sign of the deposit. This lack of clarity concerning the location of my refund has left me feeling frustrated. Thank you for your help in advance.

I previously sent a message with errors in our address. Our accountant mistakenly omitted "Church" from our address due to a W-2 form oversight and used the wrong ZIP code. The correct address for our tax return is: Edward D Rafter II Ellen V Rafter [redacted] Corinth Church Rd Lake Park, GA [redacted] I hope this information reaches the relevant party promptly to ensure a smooth process for our refund. I have been attempting to contact your office for five days without success. Please confirm resolution via email or contact me at [redacted]. Thank you, Ellen R.

Hello, I am seeking some assistance regarding my tax refund. TurboTax advised me that I would receive my refund on the 25th. However, my refund status has not changed since the IRS accepted my return on February 4, [redacted]. Both my wife and daughter filed after me, and they have already received their refunds, which makes it perplexing that mine has not been processed. TurboTax mentioned that everything seems fine on their end and suggested reaching out to the IRS. I e-filed on 2/1/[redacted], which was accepted on 2/4/[redacted], but after more than 21 days, I still haven't received my refund. It would be great if somebody could help shed light on this situation.

I am currently facing an issue with the IRS holding my family's tax returns. The tax returns in question belong to my parents, P. M. and H. M., as well as myself. While my parents file jointly, I file separately. The IRS is withholding the returns due to a reported debt to the Department of Education for which my parents were co-signers on a loan totaling $7,[redacted]. This debt has already been paid in full through monthly payments and years of tax withholding. The payment completion is reflected on my credit report that previously showed the impact of the debt. No prior notice of the withholding was received, leaving us unable to contest or provide evidence to resolve the issue. Apart from this debt, our households have not shared any financial obligations for over ten years. I am trying to reach out to the IRS for clarification, but I am finding it challenging and may need to seek legal assistance. Any guidance on how to resolve this matter would be greatly appreciated.

I have been experiencing difficulties contacting you to correct an error in my financial aid application for school. I mistakenly indicated that I filed taxes in [redacted] when I have never filed. I was requested to provide a [redacted] non-filing status letter and a [redacted]-T form with the revision date of 7-[redacted]. I faxed in the necessary documents but received a letter stating I missed checking a box and needed to resubmit. I am unclear on the requirement for the revision date. The IRS mentioned you can assist by sending the correct forms. Can you please contact me at [redacted] for further guidance? Thank you.

My refund has not been deposited into my bank account yet, even though it was accepted at the beginning of this month. I had to download an app to track my refund, and I found out that the IRS is holding refunds for those claiming the child tax credit until the 27th. Today is the 28th, and I still haven't received my refund. I need to know why there's a delay or an alternative option to pay my bills. If the IRS insists on holding my refund, I am willing to provide my bills for them to pay directly. Today is the last day I have insurance, and the delay is causing me financial strain. I believe if the IRS can contact people who owe them, they should also address concerns promptly. I will continue to reach out until my refund is deposited as it should be.

I turned 80 this April. In April [redacted], a tax attorney advised my husband and me that with our low adjusted gross income of $28,[redacted], we were not required to file taxes with the IRS. Unfortunately, my husband passed away in April [redacted], resulting in a further decrease in my income. Since [redacted], I have not filed my taxes and annually checked with the attorney's office, receiving confirmation each time. I recently sold my home for more than I bought my new one to be closer to my son, investing all the money from the sale into the new property. Given this real estate transaction, I am uncertain if I should file my taxes now. I seek advice on whether the laws have changed and if I need to file due to this transaction. Thank you for your help. Best regards, M. Womick

Hello, I'm James Carl Humper Jr. During a holiday trip to Sierra Leone in December [redacted], I experienced a spiritual attack that left me unable to talk, walk, or function independently. The impact on my mental health was particularly challenging. Now that I have recovered mentally and physically, I am reaching out to inquire about my [redacted] tax return and retirement benefits. Having been without income for the past decade, I now seek financial stability for my well-being. As I am unable to resume work due to health reasons, I am eager to understand if I am eligible for early retirement benefits given my current age of 50.

When I was younger, my identity was stolen back in '96. The culprit, who used to work for Tyson Foods, had accessed my social security number and birth certificate. The issue was semi-resolved then. However, after a few years, I started receiving IRS tax charges from various states, including California, where the same person had used my identity at Tyson Foods for about 7 to 10 years. Despite trying to address the problem, it resurfaced two years ago when I was informed that I owed $53,[redacted] to the IRS. I made a police report and an identity theft report as requested by the IRS, but I haven't been able to file my taxes for the past two years. When I attempted to file in [redacted] and [redacted], I didn't receive a refund due to the outstanding amount. Unsure of how to proceed, I feel let down by the lack of assistance from the IRS. I have received [redacted] forms from several companies I've worked for and am eager to resolve this and file my taxes to either receive a refund or pay any dues. I am seeking urgent help to address this identity theft issue promptly.