I filed through Turbo tax and owed state $**. They said my refund was rejected due to a...
GetHuman2223343's customer service issue with IRS from February 2019
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Before contacting them, items GetHuman2223343 may need:
Social Security Number, Prior Year AGI, Home Address, Name of Account Holder, and Phone Number
Top Tip from another customer
If you are looking to apply for a payment arrangement be sure to pay attention to the payment extension dates and deadlines. If you are willing to wait on hold then you should call into the IRS and they will work with you one on one to set up a payment arrangement that fits your needs. You can call customer support at the IRS using 800-829-1040. Once you call press 1 for English then wait for the recording to end. Press 2 then 1 then 3 then 2. The recording will then ask for your social security number you can just press 0# it will ask again then press 0# and finally press 2 once it asks you a question. You will be told your wait time and a representative will pick up to help you.
The issue in GetHuman2223343's own words
I filed through Turbo tax and owed state $**. They said my refund was rejected due to an “internal error” and all I needed to do was resubmit it. I didn’t change anything and resubmitted. It was accepted right away but changed my amount owed from $** to $*** with no explanation. I’d like to know why it was changed when our income*amount taxed didn’t and hopefully have it return to the original amount.
GetHuman2223343 did not yet indicate what IRS should do to make this right.
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