On Dec **. ****, I made an online payment of $**.** to IRS for payment of owed taxes...

GetHuman2148985's customer service issue with IRS from February 2019

Help with my IRS issue
Top Tip from another customer
If you are looking to apply for a payment arrangement be sure to pay attention to the payment extension dates and deadlines. If you are willing to wait on hold then you should call into the IRS and they will work with you one on one to set up a payment arrangement that fits your needs. You can call customer support at the IRS using 800-829-1040. Once you call press 1 for English then wait for the recording to end. Press 2 then 1 then 3 then 2. The recording will then ask for your social security number you can just press 0# it will ask again then press 0# and finally press 2 once it asks you a question. You will be told your wait time and a representative will pick up to help you.
The issue in GetHuman2148985's own words
On Dec **. ****, I made an online payment of $**.** to IRS for payment of owed taxes for ****.. The payment was intended for IL Dept of State. All taxes owed to IRS from me have already been paid in full. Please refund me this payment that I made send it to the State. I am in a hardship situation and this $**.** is difficult to pay monthly along with penalty fees. The penalty fees I don't understand as I'm faithfully paying the owed debt* however that dilemma is for another time. I would appreciate your expediting this matter for me as quickly as possible.*Beverly A. Johnson****-**-******** East Chicago ST. Unit L*Elgin,IL. ******E-Mail *****@***.com
GetHuman2148985 did not yet indicate what IRS should do to make this right.
I have an issue with IRS too
How GetHuman2148985 fixed the problem
I phoned ***-***-**** and spoke with a live agent. I gave my SS* , answered the questions she asked, gave the information required and the matter was taken care of.
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IRS

Customer service issue
Reported by GetHuman2148985
Feb 6th, 2019 - 4 mons ago
I have an issue with IRS too
Fixed
GetHuman2148985 shared how to fix
Seen by 8 customers so far
Similar issue to 24470 others
0 customers following this
Items needed
Social Security Number
Prior Year AGI
Home Address
Name of Account Holder
Phone Number
Timeline
GetHuman2148985 started working on this issue
Feb 6th 7:40pm
GetHuman2148985 confirmed the issue is fixed. Hooray!
Feb 6th 11:28pm