Hello my name is Kelsea Ogburn and I received a bill in the mail from IRS saying that I...

GetHuman-kogburn's customer service issue with IRS from January 2019

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Top Tip from another customer
If you are looking to apply for a payment arrangement be sure to pay attention to the payment extension dates and deadlines. If you are willing to wait on hold then you should call into the IRS and they will work with you one on one to set up a payment arrangement that fits your needs. You can call customer support at the IRS using 800-829-1040. Once you call press 1 for English then wait for the recording to end. Press 2 then 1 then 3 then 2. The recording will then ask for your social security number you can just press 0# it will ask again then press 0# and finally press 2 once it asks you a question. You will be told your wait time and a representative will pick up to help you.
The issue in GetHuman-kogburn's own words
Hello my name is Kelsea Ogburn and I received a bill in the mail from IRS saying that I have *** dollars to pay for the year of **** I just checked my statements through my bank and in the year **** and also part of **** I paid ****.** total, not including what you took from my tax refund as well. I dont understand how I now am getting a bill for *** when I paid all of it off through paymenyt plans, Please let meknow if you can clear this up for me, I was told I have until the **th to pay it. I dont have the money right now and I really am so confused as to why I have a bill.
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IRS

Customer service issue
Reported by GetHuman-kogburn
Jan 15th, 2019 - 9 mons ago
I have an issue with IRS too
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Seen by 4 customers so far
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Items needed
Social Security Number
Prior Year AGI
Home Address
Name of Account Holder
Phone Number
Timeline
GetHuman-kogburn started working on this issue
Jan 15th 5:27pm