I filed Febuery ****. Had to prove my identity and was finally able to get to an offic...

GetHuman1834507's customer service issue with IRS from December 2018

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The issue in GetHuman1834507's own words
I filed Febuery ****. Had to prove my identity and was finally able to get to an office and got it done in June. Had an advocate a signed to me in August due to ITS lack to follow through with the next step after proving my identity. They left my tax return in limbo. *I never spoke to my advocate no matter how much I called and left msgs. I finally got ahold of my advocate by chance, on one of my many calls to his number. That was in the vegging of November or end of Otober.*After speaking with him extensively about my case. He told me he had sent notification to my address but the address he had was my old address from like **yrs ago. After proving my identity where I gavemy current address and failing with my current address I would think he should have had my current address? He asured me that he would have everything done and I would have my tax return before Christmas and he said he would call me on the **th of November. I asked him if He could check my file to make sure He did not need me to send him any papers or anything else that would cause any more delay on my taxes and He assured me that nothing more was needed from me and to make sure He had my current address witch he assured me he would have changed so the mishap would not happen again. He never called and my tax return was not received either. * Once again I tried getting ahold of him to no avail. I finally called the main Advocate number and they in turn gave me a number to get ahold of my Adxocate's supervisor. I called and left a msg. She in turn did try to return my call but unfortunately I was not available. *I then was able to get a hold of my Advocate again and He said he had no excuse for not calling on the **th other than that he forgot. Then he said that he was going to need a copy of my return to be able to advance any further. This was now the end of November. I told asked him why he did not advise me of this when I had asked him to check on that when we spoke and I had asked him but he said he must have missed it some how..? *I then proceeded to call his supervisor once again and left a message. She did return me call right away.*She stated that my advocate had sent me a paper Once again to my old address. I told her he had told me he'd been advised of my current address and his statement of his going to note and make the change to my current address but did not do.*She just read his notes to me and proceeded to tell me that She would get my current address up to date and my taxes resubmitted and that I would receive a call on th **th of Dec. Witch I never received. She also stated that I MAY need to send in a copy of my return.*I did receive a letter starring that my taxes were resubmitted and should take normal amount of time to receive and that in some cases the ITS MAY ask for a copy of my return BUT I would be advised if needed. *As of now I have no idea what is going on with my taxes.*I would appreciate any help or answers you can provide*Thank you*Trinidad Valdivia

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Customer service issue
Reported by GetHuman1834507
Dec 26th, 2018 - 3 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 18576 others
0 customers following this


GetHuman1834507 started working on this issue
Dec 26th, 2018 8:09pm

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