terrible service

GetHuman1637401's customer service issue with IRS from November 2018

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Help with my IRS issue
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Before contacting them, items GetHuman1637401 may need:
Social Security Number, Prior Year AGI, Home Address, Name of Account Holder, and Phone Number
Top Tip from another customer
If you need prior year transcripts you can get them online. The IRS will NOT email you transcripts and can only send them by mail or fax. If you want to get them faxed to you, you must be in front of the fax. You can call customer support at the IRS using 800-829-1040. Once you call press 1 for English then wait for the recording to end. Press 2 then 1 then 3 then 2. The recording will then ask for your social security number you can just press 0# it will ask again then press 0# and finally press 2 once it asks you a question. You will be told your wait time and a representative will pick up to help you.
The issue in GetHuman1637401's own words
I need transcripts on line or by fax for **** and ****. I spoke with someone yesterday. they went through all the security questions and was going to fax... but I didn't have a fax number to give them at that time. I have it now. Can I get you to fax me these documents.**Ok... ridiculous Your web site does not work... it worked yesterday. No one answers the phone, on hold for * hours. This is not even the busy time. I need help with my issue. please respond.
GetHuman1637401 did not yet indicate what IRS should do to make this right.
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IRS

Customer service issue
Reported by GetHuman1637401
Nov 27th, 2018 - 9 mons ago
I have an issue with IRS too
Not resolved
Seen by 4 customers so far
Similar issue to 16526 others
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Timeline
GetHuman1637401 started working on this issue
Nov 27th, 2018 3:29pm