I paid off my back taxes on ******* you Took the money out of my account on ******. I...

GetHuman1221174's customer service issue with IRS from September 2018

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Tip from another customer
If you are looking to apply for a payment arrangement be sure to pay attention to the payment extension dates and deadlines. If you are willing to wait on hold then you should call into the IRS and they will work with you one on one to set up a payment arrangement that fits your needs. You can call customer support at the IRS using 800-829-1040. Once you call press 1 for English then wait for the recording to end. Press 2 then 1 then 3 then 2. The recording will then ask for your social security number you can just press 0# it will ask again then press 0# and finally press 2 once it asks you a question. You will be told your wait time and a representative will pick up to help you.
The issue in GetHuman1221174's own words
I paid off my back taxes on ******* you Took the money out of my account on ******. I just noticed that you took an additional payment of $***.** on******* which was the payment plan before I paid it off . I would like a refund of $***.** as I need that money back. This is why I paid of by lump some as told to me by your representative. Please I am a disabled senior citizen.
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IRS

Customer service issue
Reported by GetHuman1221174
Sep 28th, 2018 - 3 mons ago
I have an issue with IRS too
Not resolved
Seen by 2 customers so far
Similar issue to 13016 others
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Timeline
GetHuman1221174 started working on this issue
Sep 28th 3:34am