We received a notice saying we owe over $*,***. I spoke with someone yesterday. It appe...

GetHuman1203601's customer service issue with IRS from September 2018

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The issue in GetHuman1203601's own words
We received a notice saying we owe over $*,***. I spoke with someone yesterday. It appears the problem is in our Form ****. We were trying to take the American Opportunity Credit for our younger son who was in his *st and *nd year of college at the time. We also were trying to take the Lifetime Learning Credit for our older son who was in college during ****, but we had already taken * years of the American Opportunity Credit. I don't quite understand why we are unable to take both credits as I believe we otherwise qualify. I would greatly appreciate going over this some more on the phone.
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IRS

Customer service issue
Reported by GetHuman1203601
Sep 25th, 2018 - 2 mons ago
I have an issue with IRS too
Not resolved
Seen by 2 customers so far
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Timeline
GetHuman1203601 started working on this issue
Sep 25th 9:22pm