I cannot make an account online through the IRS website. When I call the IRS, all I get...

GetHuman1091899's customer service issue with IRS from September 2018

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Top Tip from another customer
If you need prior year transcripts you can get them online. The IRS will NOT email you transcripts and can only send them by mail or fax. If you want to get them faxed to you, you must be in front of the fax. You can call customer support at the IRS using 800-829-1040. Once you call press 1 for English then wait for the recording to end. Press 2 then 1 then 3 then 2. The recording will then ask for your social security number you can just press 0# it will ask again then press 0# and finally press 2 once it asks you a question. You will be told your wait time and a representative will pick up to help you.
The issue in GetHuman1091899's own words
I cannot make an account online through the IRS website. When I call the IRS, all I get is an automated system with options and commands. There is never an option for a Verification of Non-filing letter. I know that on the website the letter is a type of transcript, but when I go into the commands for transcripts, the letter is never an option. I asked for a transcript of **** and I was sent a letter about no taxes being on file, but my college institution does not accept that as a verification letter. I need a Verification of Non-filing letter, and it would be nice to talk to an actual human being.
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IRS

Customer service issue
Reported by GetHuman1091899
Sep 4th, 2018 - a yr ago
I have an issue with IRS too
Not resolved
Seen by 23 customers so far
Similar issue to 11871 others
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Items needed
Social Security Number
Prior Year AGI
Home Address
Name of Account Holder
Phone Number
Timeline
GetHuman1091899 started working on this issue
Sep 4th, 2018 8:08pm