My installment agreement was canceled due to nonpayment. I was unaware that the non-pay...

GetHuman834182's customer service issue with IRS from June 2018

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The issue in GetHuman834182's own words
My installment agreement was canceled due to nonpayment. I was unaware that the non-payment occurred. I would like to reestablish my payment agreement, as well as ask for relief from the fail to pay penalty, as well as the interest implemented - both fees equaling about $****. I was on the phone with the representative For about ** minutes before they hung up on me, after I waited ** minutes to speak to a human. The reason for her hanging up was completely unfair, as she failed to listen to my questions, and I was open about the fact that I didn’t understand what exactly she was saying. One of the worst customer service experiences I’ve ever had, top five easily.
GetHuman834182 did not yet indicate what IRS should do to make this right.
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IRS

Customer service issue
Reported by GetHuman834182
Jun 29th, 2018 - a yr ago
I have an issue with IRS too
Not resolved
Seen by 4 customers so far
Similar issue to 8085 others
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Items needed
Social Security Number
Prior Year AGI
Home Address
Name of Account Holder
Phone Number
Timeline
GetHuman834182 started working on this issue
Jun 29th, 2018 7:01pm