I am attempting to order my tax return transcripts for ****. I set up an account with...
GetHuman-gmajewsk's customer service issue with IRS from June 2018
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Before contacting them, items GetHuman-gmajewsk may need:
Social Security Number, Prior Year AGI, Home Address, Name of Account Holder, and Phone Number
Tip from another customer
If you need prior year transcripts you can get them online. The IRS will NOT email you transcripts and can only send them by mail or fax. If you want to get them faxed to you, you must be in front of the fax. You can call customer support at the IRS using 800-829-1040. Once you call press 1 for English then wait for the recording to end. Press 2 then 1 then 3 then 2. The recording will then ask for your social security number you can just press 0# it will ask again then press 0# and finally press 2 once it asks you a question. You will be told your wait time and a representative will pick up to help you.
The issue in GetHuman-gmajewsk's own words
I am attempting to order my tax return transcripts for ****. I set up an account with the IRS, and followed the screen to the page entitled get transcript. I selected my purpose as higher ed*financial aid. I followed the recommendation to the box called return transcript. I clicked on the year ****, but nothing happened. I clicked on the 'go' button several times, and nothing happened. I should be able to download this transcript, but nothing happens.
GetHuman-gmajewsk did not yet indicate what IRS should do to make this right.
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