In ****, my taxes were overpaid by $*,***.** and I indicated on the form **** to apply...

GetHuman-sdutton's customer service issue with IRS from June 2018

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If you are looking to apply for a payment arrangement be sure to pay attention to the payment extension dates and deadlines. If you are willing to wait on hold then you should call into the IRS and they will work with you one on one to set up a payment arrangement that fits your needs. You can call customer support at the IRS using 800-829-1040. Once you call press 1 for English then wait for the recording to end. Press 2 then 1 then 3 then 2. The recording will then ask for your social security number you can just press 0# it will ask again then press 0# and finally press 2 once it asks you a question. You will be told your wait time and a representative will pick up to help you.
The issue in GetHuman-sdutton's own words
In ****, my taxes were overpaid by $*,***.** and I indicated on the form **** to apply the overpayment to **** estimated taxes. In May **** I received a letter claiming I had underpaid taxes for **** by this same amount however no record was shown of the prior year’s overpayment being applied. I tried calling and wrote a letter explaining but now I’ve received another letter adding more penalties. Again no response to my letter nor application of the **** overpayment to clear this deficit for **** taxes.
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IRS

Customer service issue
Reported by GetHuman-sdutton
Jun 11th, 2018 - 9 mons ago
I have an issue with IRS too
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Seen by 7 customers so far
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Items needed
Social Security Number
Prior Year AGI
Home Address
Name of Account Holder
Phone Number
Timeline
GetHuman-sdutton started working on this issue
Jun 11th, 2018 3:40pm
GetHuman-sdutton shared this issue with others over email
Jun 11th, 2018 3:41pm