Find out why I’m being investigated and why haven’t I received my refund yet

GetHuman599867's customer service issue with IRS from April 2018

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The issue and preferred resolution, in GetHuman599867's own words:
Find out why I’m being investigated and why haven’t I received my refund yet
I trust that IRS will make this right and come up with a resolution that is fair.
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IRS

Customer service issue
Reported by GetHuman599867
Apr 16th, 2018 - 2 mons ago
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Seen by 9 customers so far
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Items needed
Social Security Number
Prior Year AGI
Home Address
Name of Account Holder
Phone Number
Timeline
GetHuman599867 started working on this issue
Apr 16th 3:14pm
GetHuman599867 reviewed the items needed
Apr 16th 3:14pm