I had been to iHop many times in your white haven location, however, your wilkes-barre...

GetHuman3838065's Complaint issue with IHOP Restaurants from October 2019

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The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman3838065's own words
I had been to iHop many times in your white haven location, however, your wilkes-barre location is an embarrassment. I went with my mother for breakfast. I have worked in busy establishments, so I am very patient with the time. The manager sat us at a table with a bill and ** dollars still left on the table. Then three girls, and the manager sat stood at the counter talking. Not once were we waited on. Finally when we thought we were, it was just a waitress removing the bill from the previous customer. So after ten minutes we got up. Magically a waitress then wanted to do her job. When we were leaving the manager (who clearly saw us not being served) told us have a good day. We had explained that we waited and not one person helped us. Her response was “Oh sorry”. As a manager? This is why your wilkes-barre location had to close for a week. Awful, awful experience. Even when you go to Denny’s the server will at least get your drink within the first five minutes.

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IHOP Restaurants

Complaint issue
Reported by GetHuman3838065
Oct 27th, 2019 - 3 years ago
Not resolved
Seen by 29 customers so far
Similar issue to 329 others
0 customers following this
Items needed
Name on the reservation


GetHuman3838065 started working on this issue
Oct 27th, 2019 6:07pm
GetHuman3838065 indicated the issue is not fixed yet.
Oct 28th, 2019 5:20am
GetHuman3838065 indicated the issue is not fixed yet.
Oct 28th, 2019 3:43pm

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