My family decided to stop at ihop on our way home in Hixson TN yesterday for breakfast...

GetHuman-judypoun's Complaint issue with IHOP Restaurants from September 2019

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The issue in GetHuman-judypoun's own words
My family decided to stop at ihop on our way home in Hixson TN yesterday for breakfast. Although there were empty tables there also was several parties waiting to be seated. It’s about **am and we had a mixture of family wanting breakfast and lunch, ihop seem to be the perfect place to eat. After a **-** minute wait ( we were in the foyer because there were * children and * adults in our group) we were finally seated waited another *-** minutes for waitress. She was very polite when she came and ask us how we were doing, I replied fine but STARVING because we just had over a ** min wait. Her reply to that was I’m so sorry but I’m just gonna go ahead and let you know that there is a ** min- * hr wait on food. Needless to say we had to decline service since the children could not wait any longer to eat. She did ask if we were not told about wait time when we reserved our table to time frame of being seated and for order being filled. I told her we were not. As we were leaving I her her say, “ everyone we cannot treat our customers this way please let them know of wait time and order fill time. It’s not fair to them if they are hungry” We try to do several family trips a year. I understand that it’s hard to have larger parties (one of my sons family had already left earlier as they we eager to get home) but ** is not huge. Also when we reserved our table and ask about wait time we were just told well it shouldn’t be too long, we will get you as soon as possible, seeing empty tables we certainly didn’t think ***minutes. VERY DISAPPOINTED!

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IHOP Restaurants

Complaint issue
Reported by GetHuman-judypoun
Sep 2nd, 2019 - a year ago
Not resolved
Seen by 2 customers so far
Similar issue to 308 others
0 customers following this

Timeline

GetHuman-judypoun started working on this issue
Sep 2nd, 2019 4:35pm

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