My family decided to stop at ihop on our way home in Hixson TN yesterday for breakfast...

GetHuman-judypoun's Complaint issue with IHOP Restaurants from September 2019

Help with my IHOP Restaurants issue
First: share to improve GetHuman-judypoun's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-judypoun may need:
Name on the reservation
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman-judypoun's own words
My family decided to stop at ihop on our way home in Hixson TN yesterday for breakfast. Although there were empty tables there also was several parties waiting to be seated. It’s about **am and we had a mixture of family wanting breakfast and lunch, ihop seem to be the perfect place to eat. After a **-** minute wait ( we were in the foyer because there were * children and * adults in our group) we were finally seated waited another *-** minutes for waitress. She was very polite when she came and ask us how we were doing, I replied fine but STARVING because we just had over a ** min wait. Her reply to that was I’m so sorry but I’m just gonna go ahead and let you know that there is a ** min- * hr wait on food. Needless to say we had to decline service since the children could not wait any longer to eat. She did ask if we were not told about wait time when we reserved our table to time frame of being seated and for order being filled. I told her we were not. As we were leaving I her her say, “ everyone we cannot treat our customers this way please let them know of wait time and order fill time. It’s not fair to them if they are hungry” We try to do several family trips a year. I understand that it’s hard to have larger parties (one of my sons family had already left earlier as they we eager to get home) but ** is not huge. Also when we reserved our table and ask about wait time we were just told well it shouldn’t be too long, we will get you as soon as possible, seeing empty tables we certainly didn’t think ***minutes. VERY DISAPPOINTED!

GetHuman-judypoun did not yet indicate what IHOP Restaurants should do to make this right.

How GetHuman-judypoun fixed the problem

We are waiting for GetHuman-judypoun to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get IHOP Restaurants's attention and get better help faster. Tap below to get started.
Having IHOP Restaurants issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

IHOP Restaurants

Complaint issue
Reported by GetHuman-judypoun
Sep 2nd, 2019 - 2 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 308 others
0 customers following this


GetHuman-judypoun started working on this issue
Sep 2nd, 2019 4:35pm