the claim amount" is that of my claim or that of the other claim or both in total.

GetHuman5499544's customer service issue with ICBC from November 2020

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The issue in GetHuman5499544's own words
Get an definitive answer in writing ... I was involved in an accident - my fault (Claim BQ*****-*). The other party has not yet submitted an estimate. Your website - https:**www.icbc.com*insurance*costs*Pages*estimate-your-insurance.aspx says: If you chose to repay existing claims. For claims that occur on or after September *, claim repayment is only possible if the claim amount is $*,*** or less (including the deductible). It says "the claim amount" which I take to be my claim amount, not including the claim of the other driver (which is another claim in my interpretation). I need to know whether "the claim amount" is that of my claim or that of the other claim or both in total. Can you please clarify, preferably by giving me the correct definition or pointing me to it on your website. Thank you.
I said: Can you please clarify, preferably by giving me the correct definition or pointing me to it on your website. and you replied: You did not yet indicate what ICBC should do to make this right.
You said: You did not yet indicate what ICBC should do to make this right.*But I already said: Can you please clarify, preferably by giving me the correct definition or pointing me to it on your website.
** years
I contacted GetHuman - so far without a reasonable answer
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ICBC

Auto Insurance
Customer service issue
Reported by GetHuman5499544
Nov 28th, 2020 - 7 months ago
Not resolved
Seen by 24 customers so far
Similar issue to 26 others
0 customers following this
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Timeline

GetHuman5499544 started working on this issue
Nov 28th, 2020 12:11am
GetHuman5499544 indicated the issue is not fixed yet.
Nov 28th, 2020 6:52pm
GetHuman5499544 indicated the issue is not fixed yet.
Nov 28th, 2020 6:52pm
GetHuman5499544 indicated the issue is not fixed yet.
Nov 30th, 2020 5:10am
GetHuman5499544 indicated the issue is not fixed yet.
Nov 30th, 2020 5:10am
GetHuman5499544 indicated the issue is not fixed yet.
Nov 30th, 2020 5:11am

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