We traveled through Illinois in May where they have instituted a pay by plate protocol...

GetHuman-getipass's customer service issue with I-Pass Illinois from July 2021

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The issue in GetHuman-getipass's own words
We traveled through Illinois in May where they have instituted a pay by plate protocol for anyone that does not have an ipass. They provide a ** day grace period to pay. I dutifully went to illinoistollways.com and setup an ipass account. The account includes pay by plate for my vehicle. The vehicle did not show any pay by plate tolls and still does not on the online account for my vehicle. I recently received an invoice for unpaid tolls for my vehicle. The vehicle information on the invoice matches the online account. The invoice also includes fees*fines that are more that double the amount of the tolls. My expectation is that the online account would reflect the tolls and would have been by paid by the card on file. To complicate things, I had a. newly acquired ezpass transponder that other tolls incurred the same day in Illinois were charged to.

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I-Pass Illinois

Customer service issue
Reported by GetHuman-getipass
Jul 7th, 2021 - a year ago
Not resolved
Seen by 21 customers so far
Similar issue to 1512 others
0 customers following this


GetHuman-getipass started working on this issue
Jul 7th, 2021 12:14am