I traveled on I-*** on Feburary **th. The cash stations were closed. When I got home...

GetHuman-bravewol's customer service issue with I-Pass Illinois from March 2021

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The issue in GetHuman-bravewol's own words
I traveled on I-*** on Feburary **th. The cash stations were closed. When I got home I immediatley setup a "Pay By Plate" account, entered my plate number (***WST, account * **********). It was communicated on the web site that "For up to ** days after you’ve traveled, you can now enter your vehicle and payment information into the Pay By Plate system... will bill you the cash rate for your unpaid tolls". Today I get a bill with late fees in the mail. When I log into my account, there is no activity, however, a banner states "Account has license plate(s) linked to open violation(s).", but I cannot view these. I did everything right but still got a bill with penalty fees. Please help remove these fees and confirm why the system did not pay these tolls automatically.*Thank You!**John Cichon

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I-Pass Illinois

Customer service issue
Reported by GetHuman-bravewol
Mar 24th, 2021 - a month ago
Not resolved
Seen by 8 customers so far
Similar issue to 1153 others
0 customers following this

Timeline

GetHuman-bravewol started working on this issue
Mar 24th 10:17pm