How can I challenge usage, when there are charges that I am not clear about, My account...

GetHuman-gacliff's customer service issue with I-Pass Illinois from March 2021

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The issue in GetHuman-gacliff's own words
How can I challenge usage, when there are charges that I am not clear about, My account keeps getting replenished when I am not using I-Pass. I quit using I-Pass, but still keep getting my account replenished. I get no help from I-Pass as to what is going on. They brush me off. I challenged through the credit card company, and the couldn't get a straight answer, either. I am ready to close the account if I can find out how to pay without stopping at booths or using the present transponder system. I go to Chicago twice a week, but have to avoid the tollway altogether.

GetHuman-gacliff did not yet indicate what I-Pass Illinois should do to make this right.

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I-Pass Illinois

Customer service issue
Reported by GetHuman-gacliff
Mar 19th, 2021 - 2 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 1121 others
0 customers following this

Timeline

GetHuman-gacliff started working on this issue
Mar 19th 3:24pm