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Upon finishing my *-hour driver improvement course on June *, I was not given an option...

GetHuman3069901's customer service issue with I Drive Safely - Defensive Driving from June 2019

Help me with my issue
The issue in GetHuman3069901's own words
Upon finishing my *-hour driver improvement course on June *, I was not given an option to download my certificate even though the help center states that is an option. It is now June **, I still have not received my certificate, and I have to submit it to the court by June ** (the day after tomorrow) in order to prevent my DL from being suspended. I have called every customer support number I can find and have been on hold for over an hour multiple times, I have emailed wecare@idrivesafely, I have searched the website in its entirety for download options or instructions and have not seen anything. PLEASE help me. I need to receive a copy of my certificate as soon as possible so I can have this issue resolved. I work in a facility that requires me to have a valid license and therefore my employment is at risk. I appreciate absolutely anything you can do to help me and hope I can get this resolved today. Thank you.
GetHuman3069901 did not yet indicate what I Drive Safely - Defensive Driving should do to make this right.
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How GetHuman3069901 fixed the problem
Called the customer service line multiples times. The only way I was able to get someone on the phone is when I hit the options to purchase a new course. Other than that, I was put continuously on hold.
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My certificate of completion has on it Alvin Municipal Court and I need it to rea...I was on the first question of my permit driving test then when I click submit to...Hello,*I registered the wrong name for the course and I need to change it.When it asks me to choose my favorite past time it keeps sending me back to the m...It’s not accepting my license plate numberI've been locked out of continuing the course.I ordered my driving record and didn't mean too. Need refund
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I Drive Safely - Defensive Driving

Customer service issue
Reported by GetHuman3069901
Jun 11th, 2019 - 6 mos ago
I have an issue with I Drive Safely - Defensive Driving too
Fixed
GetHuman3069901 shared how to fix
Seen by 8 customers so far
Similar issue to 179 others
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Timeline
GetHuman3069901 started working on this issue
Jun 11th 4:45pm
GetHuman3069901 confirmed the issue is fixed. Hooray!
Jun 12th 12:08pm
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  4. Upon finishing my *-hour driver impro...