Hyundai Customer Service Issues

I have a [redacted] Hyundai Elantra GT Base and I'm looking to add a roof handle in the driver position for accessibility. I have handles in all other positions. Before I start disassembling the headliner, I wanted to find out what parts I need to purchase and if the mounting hardware is already under the headliner. The headliner has an indentation where the handle should go, which makes me think it might have been provided in higher trim models. Hyundai USA hasn't been able to assist me in finding this information, and I'm hoping someone can provide me with the part numbers and advice on how to proceed with the installation.

I purchased an Elantra from a dealer in Hamburg, PA (Freedom Hyundai), and was disappointed to discover undisclosed damage on the vehicle. Despite bringing it to their attention, they denied any responsibility. The dealer only pointed out minor scratches and marks, failing to mention the car's history of front-end damage indicated in the Carfax report. After purchasing, we noticed a dent on the passenger side door and rocker panel. The dealer's response remained unhelpful and they offered no support to address the issue. We chose Hyundai based on their good reputation but now regret our decision after feeling misled by the dealer. Our trust was misplaced in this situation.

Hello, I own a [redacted] Santa Fe AWD car. Recently, my vehicle experienced engine trouble related to the 2.4 engine recall for Hyundai models from [redacted] to [redacted]. When I called Hyundai for assistance, they declined to tow my car, so I had to contact CAA for a tow to a repair shop. The repair shop inspected my car and identified the recall issue with the engine. They then informed both me and Hyundai's service department about the problem. I incurred a cost of $[redacted].00 at the repair shop for their services, which should have been Hyundai's responsibility. I would like to know how I can be reimbursed for this expense. Thank you for your attention. Best regards, Alireza.

I recently visited a Hyundai dealer in Dindigul for a test drive of the Verna and Creta in petrol. However, the staff there did not provide proper assistance and only showed me diesel vehicles, which I am not comfortable driving. Despite booking an appointment this week, I did not receive a satisfactory response. As a result, I am considering options like the Harrier or Toyota Yaris. I hope Hyundai can improve their customer service at the Dindigul showroom to avoid disappointing experiences like mine. Thank you, Gokul G.

Hello, I am Dr. Nitish Saini. Yesterday, my family and I visited the Khanna Hyundai showroom to reserve a Creta car. We talked to Rohit, a salesman, and another lady whose name I do not know. Unfortunately, we were dissatisfied with their customer service. They displayed a bad attitude and were not attentive or polite when speaking to us. The quoted price for the Creta S model was around 1,[redacted],[redacted], but we offered 1,[redacted],[redacted], which Rohit declined. This made us leave. Rohit did not try to negotiate or inquire why we were leaving. Their attitude was very off-putting, making me feel disappointed. Today, Rohit called my uncle and offered the car for 1,[redacted],[redacted], which my uncle accepted. Later, Rohit called me apologizing that the Creta S was already sold, despite initially agreeing to sell it to us. He mentioned the car would not be available until next month, which further disappointed me. I urge you to investigate this matter as we are loyal Hyundai customers. Please provide me with a prompt update. Thank you, Dr. Nitish Saini

I am an owner of a [redacted] Hyundai Elantra Limited with 60,[redacted] miles. Experiencing stalling and check engine light issues, I brought my car to Lynne's Hyundai in Bloomfield, NJ. The service department recommended replacing the camshaft sensor, camshaft sensor input, and the housing, estimating the total cost at around $[redacted]. This amount seems high, especially since my car is just slightly over the 60,[redacted]-mile warranty mark. I am eager to discuss this matter further. The vehicle is currently at Lynne's Hyundai in Bloomfield, NJ, and their service department can be contacted at [redacted]. Feel free to reach me on my cell at [redacted].

I recently visited Atlantic Hyundai to test drive a Genesis. The salesman offered to upgrade the engine and options for the same price as the model I test drove. Despite expressing affordability concerns, the dealer swiftly processed paperwork, removed my plates, and made changes without my consent. Feeling overwhelmed, I raised my objections, but the dealer disregarded them. I felt pressured to sign the papers to rectify the situation. Unfortunately, my trade-in value, deposit, discounts, and lease details were not accurately represented. I suspect I paid well over the sticker price. The rushed process left me unsure about vehicle functions and connectivity setup. The entire experience, lasting hours beyond closing time, was distressing for me and my wife.

I found myself stranded when my key fob detached, leaving me unable to start my car. I contacted a family member for a spare key, which unfortunately did not work when I tried to use it after 45 minutes. Despite attempting to place the key near the start button as instructed, it failed to start the car. I ended up leaving my car overnight at work and had to find an alternative way home, as it was 45 minutes away. I now need to figure out how to get back to work and start my car. Although I can start the car with the blue link app, it is not ideal for driving without the key being recognized. Unfortunately, it is after hours, so I am unable to get assistance at this time.

At the end of March, the engine light in my Tuscan turned on. I contacted Hernsteins dealership in Chillicothe, Ohio, where I bought the vehicle, but they couldn't get me in for a month. Don Wood dealership in Athens, Ohio, was also busy but scheduled me for 4/19. Unfortunately, after their service, my car broke down just as I reached home, with oil leaking. Don Wood confirmed that the engine had thrown a rod and couldn't offer a loaner due to vehicle shortage and parts on backorder. I contacted customer care and received a case number. When Meghan called back, her attitude was rude regarding the rental extension policy. Her dismissive behavior left me upset, considering I've had positive experiences with Hyundai in the past. I hope this feedback prompts a review of your customer service and rental policies. Thank you, a frustrated Hyundai owner, Candice F.

I had a problem with my car at Hertrich Hyundai in New Castle, DE, where they fixed my engine. During the repair, they provided me with a rental car from Enterprise. When my car was ready, I returned the rental, but was charged $[redacted] by Enterprise. Hertrich Hyundai had assured me they would reimburse me for this cost, as my car was under recall and I shouldn't have had to pay anything. However, they never did. When I tried to follow up on this, I was met with disrespect and racist behavior from Hyundai's staff. I have informed the manager but the situation hasn't improved. I am considering legal action if this matter is not resolved promptly and without discrimination or disrespect. Please reach out to me to discuss resolving this issue.

My daughter has a [redacted] Hyundai Tucson. About two weeks ago, the check engine light came on, and the engine was limited to [redacted] rpm. I received two codes related to the throttle positioning sensor and pedal positioning sensor. I replaced the throttle body with the sensor and the pedal positioning sensor, cleared the codes, but the check engine light came back on when I accelerated. Despite my daughter driving the car, all dashboard lights came on, and the engine shut down when she reached the town. I attempted an ECM reset by disconnecting the negative cable, but ended up having it towed. After sitting for a few days with the battery disconnected, the engine clicked like it had a dead battery when I tried to start it. The battery voltage was 11.9 at the time. I reconnected the battery, and it started, but after 2 minutes, all lights reappeared on the dash, with the coolant temp gauge and speedometer disappearing. Could this be related to a failed ECM?

Dear Sir, I am writing to inform you that I own a Hyundai Verna with Registration No MP33C8170 purchased from Royal Hyundai showroom in Shivpuri, Madhya Pradesh. Recently, at the [redacted] km service, the engine was found to be blocked and needed repairs. The ASM Hyundai showroom fixed the engine within a month and a half. However, at the [redacted] km service, the engine problem recurred, and I was informed it would take another one to one and a half months to repair. This is the second time the engine has failed, causing frustration and inconvenience. I urge you to give serious attention to this matter and resolve it promptly, preferably within a week of receiving this complaint. Any further delay will leave me with no choice but to consider legal action due to what appears to be fraudulent practices aimed at deceiving customers. Thank you, Parag S.

Hello, I purchased a Hyundai Elantra [redacted] model in March [redacted]. I drove it until the end of May [redacted], approximately 4500km, and then parked it in my home parking before traveling abroad. Upon my return, I've encountered an issue where the car is not starting and not responding to the remote. I have tried using the physical key to access the car and start it from inside, but it still won't start. I am wondering if the battery might have drained during the time it was parked. Is it possible to jump-start the car by connecting its battery to another car's battery using wires? I would appreciate any insights or help to resolve this matter promptly. Thank you. Regards, H.S.

I am currently at the Ridgeland, Mississippi Hyundai dealership and I've had a negative experience. The treatment I received has been disrespectful and unfair. The general manager handled the situation poorly, causing my wife distress and tears. We have been dealing with this recall issue on our car engine for almost 8 months now. The lack of professionalism and respect from the staff is unacceptable. I would appreciate a call back regarding this matter. My contact number is 6:01-[redacted]. Thank you. - Simon H.

I would like to draw attention to fraudulent job offerings being circulated. I am currently working in India in the CRM field for an automobile company. I recently received a job offer from Hyundai Automobile Company in Kuala Lumpur after an online interview. The offer mentioned a CRM position with a salary of [redacted] MYR. However, upon verification, I found out it was a scam confirmed by the embassy and Hyundai Malaysia. I reported this to Hyundai Malaysia HQ and wish to alert others about this scam. I urge the company to take action against the individual involved. I am disappointed by this experience and hope such incidents are prevented in the future. Thank you.

I have been waiting more than the expected [redacted] days for a refund regarding my [redacted] Hyundai Sonata's engine failure. I am disappointed and disgusted by the service I have received. My husband and I bought the car in December [redacted] after losing our previous vehicles in the Nashville tornado. On February 19th, the car shut off suddenly on the interstate, leading to us needing to tow it to our local Hyundai dealer. We rented a car for weeks, accumulating a significant bill. The major frustration stems from the difficulty in finding my information when I call, with constant call transfers. I anticipate a prompt response or phone call. I have submitted all relevant information including tow truck and rental receipts as well as repair summaries. The delays are unacceptable, and I ask for assistance as this is an urgent matter.

I had sent my Hyundai Creta 1.4 for general servicing at Krishna Hyundai Korba, appointment booked for 9/03/22. The service advisor, Prem (mobile no. [redacted]), picked up the car, inspected it, and informed me of minor damages costing approximately 15[redacted]0 for repair. They suggested filing an insurance claim, and the car would be repaired in 2-3 days. However, I did not receive any update since then. After numerous calls, I was given another number, Sunil Yadav's, and was informed they had no information and the repair might take 5-6 days. They suggested taking the car back if needed urgently. I am disappointed with Hyundai's service as I am now taking the car back without any work done after sending it [redacted] km from Patbalgaon for repairs.

My [redacted] Hyundai Santa Fe broke down 14 miles from the airport and was towed to Sansone Hyundai near Woodbridge, NJ. The dealership has had my car for two weeks and diagnosed it needing a new motor. They are waiting for Hyundai's approval following the required analysis. I haven't received an update since last Tuesday, April 5, despite my repeated calls to the dealership. I reached out to Hyundai's warranty customer service and opened a case with the number [redacted]6, but still waiting for a response within their 3-5 business days timeframe. Being without a vehicle for two weeks is frustrating, especially with no clear timeline. I want better communication and a solution, either by moving my car closer for service or providing a rental until it's fixed. I'm disappointed with Hyundai after the great reviews, and my daughter being stranded on the NJ Parkway due to this issue. Immediate resolution or clearer communication is needed, as I am struggling without a vehicle.

Good Morning, I am Edward Grant, the owner of a [redacted] Hyundai Tucson. Over the years, I have owned various Hyundai models such as the Excel and Elantra. Recently, my Tucson broke down while I was driving it and was towed to the dealership. Prior to this incident, my catalytic converter had been stolen, which resulted in a temporary fix with a straight pipe due to part unavailability. Upon driving the car with the temporary fix, the lights inside the car started flickering, and the car eventually stopped. After being towed to the dealership, they took a month to diagnose the issue, attributing it to the engine seizing due to a lack of oil changes. I maintain that I regularly service my vehicle, and it is concerning that this problem is being linked to neglect. The dealership now demands $15,[redacted] for a used engine, which is unmanageable, especially considering I am still paying off the vehicle. This is the second time I am facing an engine replacement, both times wrongly attributed to me. I urge the dealership to revisit this issue. The dealership in question is Webb Hyundai Merrillville in IN, with the car purchased from Family Hyundai in Tinley Park. Thank you, Mr. Grant

I recently bought a new Hyundai i10 with an automatic transmission. I opted for a car kit and paid Rs. [redacted] for it. The executive at Grover Hyundai provided me with only two items, mud flaps and car mats, stating that the car cover and perfume were not part of the kit. However, I came to know that Goyal Hyundai offers four items for the same price. I would appreciate it if this discrepancy could be addressed promptly. - TajinderKaur Bamani, Contact Number: [redacted]8 44