Good morning,***This email is directly for a manger or higher up authority. *I booked a...

GetHuman3782785's Cancel booking issue with Hyatt Hotels and Resorts from October 2019

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The issue in GetHuman3782785's own words
Good morning,***This email is directly for a manger or higher up authority. *I booked a stay with you all (white plains location) for that was supposed to be Friday and not Thursday this week through *rd party Agoda. Immediately after booking this (less than * minutes) and seeing the error I called to cancel. I will not even be in CT until Friday and there is literally no way to honor this booking. I can send my flight information so that you can see that I'm not being dishonest in this regard. I would be happy to send my flight info.***I was willing to change the date to Friday, but found out this is over a *** dollar difference in price. I dont think that is appropriate or fair and would have never booked a room at that price. ** I'm asking that I am reimbursed for this booking because the date was completely incorrect and I called IMMEDIATELY after booking it as this was entirely in error. I would hope you as a company if you have any integrity, would simply do the right thing.**Sincerely,**Christy Weathersby

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Hyatt Hotels and Resorts

Cancel booking issue
Reported by GetHuman3782785
Oct 17th, 2019 - 2 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 265 others
0 customers following this

Timeline

GetHuman3782785 started working on this issue
Oct 17th, 2019 4:05pm
GetHuman3782785 indicated the issue is not fixed yet.
Oct 18th, 2019 4:48pm