My husband and I are currently traveling and booked a hotel in Hyatt place and was char...

GetHuman2217525's customer service issue with Hyatt Hotels and Resorts from February 2019

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The issue in GetHuman2217525's own words
My husband and I are currently traveling and booked a hotel in Hyatt place and was charged * times per night for one room. My husband and I went and filed a report with the receptionist, which took about **min to resolve as we are traveling. We were not expecting this to happen, it has thrown off traveling schedule and finances. There was another concern of mine, I was expecting to be able to use the computers downstairs as provided to do printing, and the printer was not working as well. The pool was closed all morning and all afternoon and it looked unkept. Overall, the experience was not up to standards. We wish for a sooner refund and a complimentary night stay at any Hyatt place*Booking number ***-***-****, confirmation number **********.**Best regards*Mr. & Mrs. Arementa
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Hyatt Hotels and Resorts

Customer service issue
Reported by GetHuman2217525
Feb 15th, 2019 - 8 mons ago
I have an issue with Hyatt Hotels and Resorts too
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Seen by 2 customers so far
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Items needed
Who made the booking
Booking reference
Billing address
Email address on the account
Loyalty program number (if applicable)
Timeline
GetHuman2217525 started working on this issue
Feb 15th 9:44pm