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The issue in GetHuman2217525's own words
My husband and I are currently traveling and booked a hotel in Hyatt place and was charged * times per night for one room. My husband and I went and filed a report with the receptionist, which took about **min to resolve as we are traveling. We were not expecting this to happen, it has thrown off traveling schedule and finances. There was another concern of mine, I was expecting to be able to use the computers downstairs as provided to do printing, and the printer was not working as well. The pool was closed all morning and all afternoon and it looked unkept. Overall, the experience was not up to standards. We wish for a sooner refund and a complimentary night stay at any Hyatt place*Booking number ***-***-****, confirmation number **********.**Best regards*Mr. & Mrs. Arementa
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