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Case * ******* Issue resolved ... Katherine at the Lakeland Hyatt was so very cordial and really did her job well working out my issues. The staff have been exceptional with all these young football players here and some of which who were very disruptive however we "The West Kendall Dolphins" wish to be invited back and have acted accordingly. I also have to say your housekeepers are such devoted working diligently to accommodate each room with such a gracious attitude I commend them and you as a corporation should be very satisfied in hiring such amazing ladies especially Florinda she definitely did her job way beyond her call of duty as I witnessed first hand and still she had a smile on her face. I praise your hotel as I am from Seattle Washington and my parents would have dinner at the Hyatt by SeaTac Airport every single Friday night forover ** years. If I expected too much just know I have your interest in being the best hotel in the industry as you have always been. Good memories of Hyatt. Thank you. **Sincerely,*Carolanne Gitto
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