Shower curtain rod fell off the bracket ... As I was just getting in the shower opened...

GetHuman1687706's customer service issue with Hyatt Hotels and Resorts from December 2018

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The issue in GetHuman1687706's own words
Shower curtain rod fell off the bracket ... As I was just getting in the shower opened the curtain the rod fell on my head and I have had an excruciating headache all night and still this morning. I am here for my Grandsons National Championship and HAVE to stay * more days. I reported the incident to staff and pictures and a report was made. I had to move * full luggage carts by myself to another room.*Also I would like to mention that the carpets are completely disgusting with stains and they are dirty. A good shampooing could resolve this problem.*The Continental breakfast isn't fit for human consumption. I was appalled by soured grapefruit juice gone bad, warm milk, powdered or substitute eggs. Your Cafeteria lady Olivia was very argumentative and rude when I asked her name * times she refused to answer! What kind of people do you have working at your establishment? *Another thing when I arrived Saturday there were people in the pool as soon as we all checked in the pool was shut down no explanation. This experience at your hotel has been one to remember absolutely. Now I spoke to Katherine your on sight manager at your Lakeland, Florida Hyatt she is compensating me one night. I will have been here for seven days one night only being compensated does not make me very happy. Unacceptable!*I will be going to my Doctor in Miami upon returning I will keep you informed of any outstanding circumstance. I am a ** year retired Flight Attendant been in major * star hotels all over the World and Hyatt was in our contract as well as Marriott they were highly rated back in the day. Curious as to what happened. *Sincerely,*Ms Carolanne Gitto****-***-****
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Hyatt Hotels and Resorts

Customer service issue
Reported by GetHuman1687706
Dec 4th, 2018 - 2 mons ago
I have an issue with Hyatt Hotels and Resorts too
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Seen by 13 customers so far
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Timeline
GetHuman1687706 started working on this issue
Dec 4th, 2018 3:56pm
GetHuman1687706 shared this issue with others over email
Dec 4th, 2018 4:32pm