We were visitors to Hyatt Regency Hotel Tech in Denver Colorado.Our stay Oct **st Oct...

GetHuman-idadiaz's customer service issue with Hyatt Hotels and Resorts from November 2018

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The issue in GetHuman-idadiaz's own words
We were visitors to Hyatt Regency Hotel Tech in Denver Colorado.Our stay Oct **st Oct **th of this year.At time of check out we were told our balance was $*.** for the bottle water used in our room.We were unaware that there would be a charge.We were credited $*.** dollars for that day.I have called the hotel to see if they would credit an additional $*.** that was charged for an additional day.The person I spoke to would not and this had been a second call to the hotel in regard to this issue.I just didn't get a call back the first time and this is why I called again today.We have taken three trips this year and have used Hyatt for all three.I would appreciate a credit of $*.** dollars to my credit card.We are good customers and we will definitely ask about bottle water the next time we use Hyatt. Please let me know if this can be taken care of.**Thank You,*Idalia Diaz******@***.com
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Hyatt Hotels and Resorts

Customer service issue
Reported by GetHuman-idadiaz
Nov 2nd, 2018 - a mon ago
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GetHuman-idadiaz started working on this issue
Nov 2nd 7:27pm