On October **th I was at the Hyatt in. Malta*Saratoga Springs NY. I was on.the *th floo...

GetHuman-angielin's customer service issue with Hyatt Hotels and Resorts from November 2018

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The issue in GetHuman-angielin's own words
On October **th I was at the Hyatt in. Malta*Saratoga Springs NY. I was on.the *th floor and when I stepped into the elevator the door started to shut and slam me in my eye socket, I saw stars and got dizzy. When I came to the lobby the bone above my eye already started to swell. The desk worker says it doesn't look to bad and I told him he better get that checked cause if it had been a child or elderly person it could have been disastrous. I asked him for a bag of ice and went to my destination with a severe headache. I currently have a concussion.from a car accident so this was a very bad problem added to my existing concussion. In any case the next morning a woman asked me if I had the eye issue and she wrote a report and offered me some beverages for the ride home. I have contacted several different e-mails with a photo of my eye with no response. The bone above my eye still hurts to the touch and my doctors were very upset about the incident and said I should have gone to the hospital. I believe I should receive a refund for the cost of the hotel room at the least. Sincerely Linda Marshall pictures attached
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Hyatt Hotels and Resorts

Customer service issue
Reported by GetHuman-angielin
Nov 1st, 2018 - a mon ago
I have an issue with Hyatt Hotels and Resorts too
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GetHuman-angielin started working on this issue
Nov 1st 9:33pm