I did not recieve the best customer service. Housekeeping did not clean the room or pro...

GetHuman1039835's customer service issue with Hyatt Hotels and Resorts from August 2018

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The issue in GetHuman1039835's own words
I did not recieve the best customer service. Housekeeping did not clean the room or provide me with new linen and towels. As informed by the management, we had to request housekeeping to clean which I believe is unfair. I should not have to request for cleaning. My sheets were dirty to begin with and then to add insult to injury, I wws told I have to put the sheets on myself. Also, even though the hotel is pet friendly, my neighbors had dogs who were constantly barking. When I asked to be moved, I was told there was nothing that can be done. As a paying customer, it was a huge inconvience. As a result I did not enjoy my stay at this hotel. I would like to request that if not all of my money be returned, then at least only charged for a one night stay.

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Hyatt Hotels and Resorts

Customer service issue
Reported by GetHuman1039835
Aug 26th, 2018 - 3 years ago
Fixed
Seen by 20 customers so far
Similar issue to 37 others
0 customers following this
Items needed
Who made the booking
Booking reference
Billing address
Email address on the account
Loyalty program number (if applicable)

Timeline

GetHuman1039835 started working on this issue
Aug 26th, 2018 11:36pm
GetHuman1039835 indicated the issue is not fixed yet.
Aug 27th, 2018 12:57pm
GetHuman1039835 indicated the issue is not fixed yet.
Aug 27th, 2018 1:33pm
GetHuman1039835 indicated the issue is not fixed yet.
Aug 30th, 2018 2:07am
GetHuman1039835 indicated the issue is not fixed yet.
Aug 30th, 2018 2:08am
GetHuman1039835 indicated the issue is not fixed yet.
Aug 30th, 2018 2:08am
GetHuman1039835 indicated the issue is not fixed yet.
Aug 30th, 2018 5:52am