I stayed at The Princeton Place April **-**. I stayed with points and cash. Upon check...

GetHuman-klhk's customer service issue with Hyatt Hotels and Resorts from June 2018

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The issue in GetHuman-klhk's own words
I stayed at The Princeton Place April **-**. I stayed with points and cash. Upon checking out I paid cash for my stay. * months later I found a charge on my credit card for that stay. I immediately called to let them know about the mistake, they assured me they would take care of it, well by taking care of it they charged my account again for the same stay!! The lady I spoke to This morning Alexandria said she could see the mistake and would take care of it, but that is also what I heard from Nicole yesterday!! I would appreciate some action on this manner. I love staying at Hyatt’s, but I might have to choose a different favorite.*Karen Hall ***********
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Hyatt Hotels and Resorts

Customer service issue
Reported by GetHuman-klhk
Jun 29th, 2018 - a yr ago
I have an issue with Hyatt Hotels and Resorts too
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Seen by 10 customers so far
Similar issue to 20 others
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Items needed
Who made the booking
Booking reference
Billing address
Email address on the account
Loyalty program number (if applicable)
Timeline
GetHuman-klhk started working on this issue
Jun 29th, 2018 3:08pm
GetHuman-klhk indicated the issue is not fixed yet.
Jun 29th, 2018 4:15pm
GetHuman-klhk indicated the issue is not fixed yet.
Jun 30th, 2018 5:52pm
GetHuman-klhk confirmed the issue is fixed. Hooray!
Jul 2nd, 2018 7:40pm