Here is the problem with your employees and management. I reserved a room at your hote...

GetHuman-atascosa's customer service issue with Hyatt Hotels and Resorts from June 2018

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The issue in GetHuman-atascosa's own words
Here is the problem with your employees and management. I reserved a room at your hotel in Columbus, Georgia. The reservation for May **,**** online. On May **,**** at *:**pm To see if my reservation was there they asked for my last name Bailey first name James. They told me there is no one there by that name. So I thought that maybe I may a mistake when making the reservation. Expedia was the website I used to make my reservation and never received an email from them. On June *,**** I had a charge on my bank account for ***.** dollars from that hotel. When I called about it they asked for my last name Bailey first name James she could not see no reservation then she asked me if I was a Jr and I said yes that's how they found my name. When I told her about me calling there on May **,**** about the reservation I was told they did not see no reservation on but if they saw a James Bailey Jr on the list she should have asked me if I was a Jr. I asked to have that taken off they said no because they had that room open all night. Now I do not believe I should be punished for their mistake. If this is how all your hotels treat your customers then I will tell all my family and friends and have them to tell all their family and friends. I hope you can help me with this hotel in getting my money back. This hotel needs to train their employees better and have better Management because the Management their does not know how to handle or talk to their customers. Thank You for listening to my problem and hope you can help me with this problem.
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Hyatt Hotels and Resorts

Customer service issue
Reported by GetHuman-atascosa
Jun 2nd, 2018 - 2y ago
I have an issue with Hyatt Hotels and Resorts too
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Seen by 17 customers so far
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Items needed
Who made the booking
Booking reference
Billing address
Email address on the account
Loyalty program number (if applicable)
Timeline
GetHuman-atascosa started working on this issue
Jun 2nd, 2018 4:00pm