I recently stayed at the Park Hyatt in Washington DC. Overall I had the stay was lousy...

GetHuman-aaronpri's customer service issue with Hyatt Hotels and Resorts from May 2018

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The issue in GetHuman-aaronpri's own words
I recently stayed at the Park Hyatt in Washington DC. Overall I had the stay was lousy and way below Park Hyatt standards. Besides for the building itself being in need of renovations, the staff were comparable to a days in. The pool was also under construction and the bike rentals which they claim to offer on their website were no longer available. However the part that really got to me was the fact that they charged $** per night for an upgrade. As an elite member I was under the impression they were complimentary upon availability. How does it make sense that it’s only “available” if I pay $** a night.
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Hyatt Hotels and Resorts

Customer service issue
Reported by GetHuman-aaronpri
May 13th, 2018 - 10 mons ago
I have an issue with Hyatt Hotels and Resorts too
Not resolved
Seen by 11 customers so far
Similar issue to 99 others
0 customers following this
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GetHuman-aaronpri started working on this issue
May 13th, 2018 7:04pm
GetHuman-aaronpri indicated the issue is not fixed yet.
May 14th, 2018 8:14pm