Trying to get a lien release sent to me. Total cluster - I have been promised that if...

GetHuman1041194's customer service issue with Huntington National Bank from August 2018

Help with my Huntington National Bank issue
The issue in GetHuman1041194's own words
Trying to get a lien release sent to me. Total cluster - I have been promised that if I wire transferred the pay-off funds from my bank to yours, that it would expedite the process (this cost me $**). I was then told that it would not help, and would have to wait. I was "told" that a copy could be faxed or emailed (even took my fax number), but when I did not receive I called back and they said they "could not" fax*email. I was "told" that this document was mailed on August **. To date I have not received it. I called back and was told again that they would put in an order to have it faxed or emailed (they asked for my fax number again)... and then I was told that this would take up to * business days to initiate. All I need is a copy of the document that you supposedly mailed to me. It should not be that hard to FIX THIS! There is a thing called email and fax!
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Huntington National Bank

Customer service issue
Reported by GetHuman1041194
Aug 27th, 2018 - 4 mons ago
I have an issue with Huntington National Bank too
Fixed
Seen by 7 customers so far
Similar issue to 59 others
0 customers following this
Items needed
Account holder name
Billing address
Date of birth
Last 4 digits of Social Security number
Timeline
GetHuman1041194 started working on this issue
Aug 27th 1:10pm
GetHuman1041194 indicated the issue is not fixed yet.
Aug 27th 2:40pm