Trying to get a lien release sent to me. Total cluster - I have been promised that if...

GetHuman1041194's customer service issue with Huntington National Bank from August 2018

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Help with my Huntington National Bank issue
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The issue in GetHuman1041194's own words
Trying to get a lien release sent to me. Total cluster - I have been promised that if I wire transferred the pay-off funds from my bank to yours, that it would expedite the process (this cost me $**). I was then told that it would not help, and would have to wait. I was "told" that a copy could be faxed or emailed (even took my fax number), but when I did not receive I called back and they said they "could not" fax*email. I was "told" that this document was mailed on August **. To date I have not received it. I called back and was told again that they would put in an order to have it faxed or emailed (they asked for my fax number again)... and then I was told that this would take up to * business days to initiate. All I need is a copy of the document that you supposedly mailed to me. It should not be that hard to FIX THIS! There is a thing called email and fax!

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Huntington National Bank

Customer service issue
Reported by GetHuman1041194
Aug 27th, 2018 - 3 years ago
Seen by 239 customers so far
Similar issue to 59 others
0 customers following this
Items needed
Account holder name
Billing address
Date of birth
Last 4 digits of Social Security number


GetHuman1041194 started working on this issue
Aug 27th, 2018 1:10pm
GetHuman1041194 indicated the issue is not fixed yet.
Aug 27th, 2018 2:40pm