I paid off my car loan on June *, ****. I made sure the address was correct and was to...

GetHuman-wargnier's customer service issue with Huntington National Bank from July 2018

4 views | 35 similar | 0 following
Help with my Huntington National Bank issue
Did that get it fixed?
Waiting to see if GetHuman-wargnier fixed the issue with our suggestion.
The issue in GetHuman-wargnier's own words
I paid off my car loan on June *, ****. I made sure the address was correct and was told I would received the title in about ** business days. I called the loan department on ******* at *:** am and was told the title was mailed out on *******. When I expressed concern over why the mail would take so long, I was told to give it a few days and call back. Called again on ******* at *:** pm. Was told that the title was mailed to the wrong address (it was mailed where I bought the car * years ago) and they didn’t think they could get it back. I was given the case * ****-**JUN** and told a lien release letter would be sent to me in four days. ****** called again at *:** pm and spoke with Raquel. She told me the Lien Release was mailed out on the **th of June and it would take ** Business Days to reach me. When I inquired how this could be, she told me not to call back until after the **th of July. I called again on ****** at *:** pm and reached Josh. At this point I asked for a Supervisor. The Supervisor informed me that the Lien letter had never been mailed and that she would get everything expedited and notarized and she would call me back that day and I was given another case * ****-**JUL**. That call, of course, did not happen. I called again today, ******* at *:** am to find out the status. Shaquilla told me that it was going to take another four days and then I could check again. I am completely frustrated as I paid off this loan ** days ago and still have nothing.

GetHuman-wargnier did not yet indicate what Huntington National Bank should do to make this right.

How GetHuman-wargnier fixed the problem

We are waiting for GetHuman-wargnier to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Huntington National Bank's attention and get better help faster. Tap below to get started.
Having Huntington National Bank issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-wargnier fixes it.
This email address isn't valid

Huntington National Bank

Customer service issue
Reported by GetHuman-wargnier
Jul 12th, 2018 - 2 years ago
Fixed
Seen by 4 customers so far
Similar issue to 35 others
0 customers following this
Items needed
Account holder name
Billing address
Date of birth
Last 4 digits of Social Security number

Timeline

GetHuman-wargnier started working on this issue
Jul 12th, 2018 4:07pm
GetHuman-wargnier indicated the issue is not fixed yet.
Jul 12th, 2018 4:08pm