I paid off my car loan on June *, ****. I made sure the address was correct and was to...

GetHuman-wargnier's customer service issue with Huntington National Bank from July 2018

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I paid off my car loan on June *, ****. I made sure the address was correct and was told I would received the title in about ** business days. I called the loan department on ******* at *:** am and was told the title was mailed out on *******. When I expressed concern over why the mail would take so long, I was told to give it a few days and call back. Called again on ******* at *:** pm. Was told that the title was mailed to the wrong address (it was mailed where I bought the car * years ago) and they didn’t think they could get it back. I was given the case * ****-**JUN** and told a lien release letter would be sent to me in four days. ****** called again at *:** pm and spoke with Raquel. She told me the Lien Release was mailed out on the **th of June and it would take ** Business Days to reach me. When I inquired how this could be, she told me not to call back until after the **th of July. I called again on ****** at *:** pm and reached Josh. At this point I asked for a Supervisor. The Supervisor informed me that the Lien letter had never been mailed and that she would get everything expedited and notarized and she would call me back that day and I was given another case * ****-**JUL**. That call, of course, did not happen. I called again today, ******* at *:** am to find out the status. Shaquilla told me that it was going to take another four days and then I could check again. I am completely frustrated as I paid off this loan ** days ago and still have nothing.

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Huntington National Bank

Customer service issue
Reported by GetHuman-wargnier
Jul 12th, 2018 - 2 years ago
Seen by 4 customers so far
Similar issue to 35 others
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GetHuman-wargnier started working on this issue
Jul 12th, 2018 4:07pm
GetHuman-wargnier indicated the issue is not fixed yet.
Jul 12th, 2018 4:08pm