What are the Air Ambulance benefits for policy *H********, Elsie Williams, DOB ********, phone: ***-***-****

GetHuman6139919's Coverage Question issue with Humana from June 2021

17 views | 566 similar | 0 following
Help with my Humana issue
Next: our robot will wait on hold for GetHuman6139919 to get a Humana rep on the line!
Always use the GetHuman Phone to call Humana. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman6139919's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman6139919 may need:
Name on the account, Billing address, and Email address on the account
Top Tip from another customer
If you are looking to find out what is covered or not covered then you should call in immediately as the best option is to speak to a CIGNA representative over the phone.
The issue in GetHuman6139919's own words
Verify Patient's Air Ambulance BENEFITS *Confirm amount of insurance coverage toward the COST of the flight can be expected (therefore, how much of the air ambulance's total cost will be the member's responsibility).*Obtain an AUTHORIZATION * for the REVA Transportation for Air Ambulance to be set up. ... Air Ambulance needed for Thursday, ********, for the above-named HUMANA member**FROM: MS Baptist Medical Center, **** N. State Street, Jackson, MS ***** (NPI: **********)*TO: Applewood Living Center, ***** Kostner Ave., Matteson, IL ***** (NPI: **********)**USING: REVA Transportation, **** W. Commercial Blvd, Ft. Lauderdale, FL ***** *(NPI: *********** Tax ID: **-******** Morgan Kiloh, Acct. Mgr, (***) ***-****
Case-Mgr checked on such benefits yesterday, & was told "Yes, this member HAS benefits for an Air Ambulance". Social Worker has been told by HUMANA Transportation (***-***-****) that "this member has NO Air Ambulance benefits". And by Janisa at HUMANA Mbr Services (***-***-****, Call Reference * CDR*********) that "NO Prior Authorization is necessary for an Air Ambulance for this PPO policy", but in her attempt to send me to the BENEFITS department so that I could then FIND OUT WHAT the member's BENEFITS for Air Ambulance actually are, the call was lost, & the * Janisa had given me (***-***-****) apparently was incorrect.
Please GIVE an AUTHORIZATION* APPROVAL code or number for this member's Air Ambulance approval, so that her travel through REVA Transportation can be set up for TOMORROW. *REVA Transportation ((***) ***-****, Attn: Morgan Kiloh.*Please ADVISE the PERCENTAGE of the total travel cost*Bill will be COVERED by HUMANA
Calls, calls, calls. HELP.**Alisa Brashear, MBMC Hospital Social Worker****-***-**** - desk****-***-**** - Cell*Brenda Lyons, RN , Case-Manager****-***-**** - Hospital Nursing Unit*Anitra Hardie, member's Daughter-with-POA****-***-****
How GetHuman6139919 fixed the problem

We are waiting for GetHuman6139919 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Humana customer problems.
How Do I Pay My Humana Bill Online?How Do I Get My Policy Information and Number from Humana?How Do I Change My Primary Care Physician on My Humana Account?How Do I Cancel My Insurance Policy with Humana?
Do you have a customer issue as well?
We can help you get Humana's attention and get better help faster. Tap below to get started.
Having Humana issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman6139919 fixes it.
This email address isn't valid


Air Ambulance
Coverage Question issue
Reported by GetHuman6139919
Jun 2nd, 2021 - a year ago
Not resolved
Seen by 17 customers so far
Similar issue to 566 others
0 customers following this


GetHuman6139919 started working on this issue
Jun 2nd, 2021 5:22pm

Paying Too Much for Internet?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies