What are the Air Ambulance benefits for policy *H********, Elsie Williams, DOB ********, phone: ***-***-****

GetHuman6139919's Coverage Question issue with Humana from June 2021

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The issue in GetHuman6139919's own words
Verify Patient's Air Ambulance BENEFITS *Confirm amount of insurance coverage toward the COST of the flight can be expected (therefore, how much of the air ambulance's total cost will be the member's responsibility).*Obtain an AUTHORIZATION * for the REVA Transportation for Air Ambulance to be set up. ... Air Ambulance needed for Thursday, ********, for the above-named HUMANA member**FROM: MS Baptist Medical Center, **** N. State Street, Jackson, MS ***** (NPI: **********)*TO: Applewood Living Center, ***** Kostner Ave., Matteson, IL ***** (NPI: **********)**USING: REVA Transportation, **** W. Commercial Blvd, Ft. Lauderdale, FL ***** *(NPI: *********** Tax ID: **-******** Morgan Kiloh, Acct. Mgr, (***) ***-****
Case-Mgr checked on such benefits yesterday, & was told "Yes, this member HAS benefits for an Air Ambulance". Social Worker has been told by HUMANA Transportation (***-***-****) that "this member has NO Air Ambulance benefits". And by Janisa at HUMANA Mbr Services (***-***-****, Call Reference * CDR*********) that "NO Prior Authorization is necessary for an Air Ambulance for this PPO policy", but in her attempt to send me to the BENEFITS department so that I could then FIND OUT WHAT the member's BENEFITS for Air Ambulance actually are, the call was lost, & the * Janisa had given me (***-***-****) apparently was incorrect.
Please GIVE an AUTHORIZATION* APPROVAL code or number for this member's Air Ambulance approval, so that her travel through REVA Transportation can be set up for TOMORROW. *REVA Transportation ((***) ***-****, Attn: Morgan Kiloh.*Please ADVISE the PERCENTAGE of the total travel cost*Bill will be COVERED by HUMANA
Calls, calls, calls. HELP.**Alisa Brashear, MBMC Hospital Social Worker****-***-**** - desk****-***-**** - Cell*Brenda Lyons, RN , Case-Manager****-***-**** - Hospital Nursing Unit*Anitra Hardie, member's Daughter-with-POA****-***-****
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Humana

Air Ambulance
Coverage Question issue
Reported by GetHuman6139919
Jun 2nd, 2021 - 2 months ago
Not resolved
Seen by 11 customers so far
Similar issue to 566 others
0 customers following this

Timeline

GetHuman6139919 started working on this issue
Jun 2nd 5:22pm

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