To whom it may concern *I’m a cancer survivor of * years but the area I received radiat...

GetHuman-nancyrve's Check on a Claim issue with Humana from May 2020

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To whom it may concern *I’m a cancer survivor of * years but the area I received radiation was giving be problems thank to the treatment authorities by Humana I have gotten better. *The issue I had here in Puerto Rico was with transportation I was charged the **** on the way back, the driver took me under a tree to meet up with his supervisor but he couldn’t take me to the pharmacy, **** trip the treatment was canceled, because of worldwide pandemic but I was charged for being in the car for * min. I had to get operated in April ** because the wound didn’t close. “reconstruction” recently operated I had to wait for three hours for Transportation to pick me up in front of the hospital with the nurse which had to call. I reported this in various occasions and was ignored. I went through all the channels.* I know that this situation has been hard for everyone but going under an operation and being that I have been in reconstruction for * to * yrs because of the radiation I received I thought it would be a little bit more humane from for the service I pay for. I think that at least the office of Humana shouldn’t have paid for those * transportation if I informed them. My mental health was affected between all these transportation issues and the inconvenience i had to go through. I have no bad experience with Humana itself it has been a very helpful medical insurance they have taken very good care of me throughout my recovery. But I called them to inform them about the transportation and they did nothing and they said that they didn’t have no control of it how can I be paying something and not have control of the situation. *Thanks an advance for your help

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Humana

Check on a Claim issue
Reported by GetHuman-nancyrve
May 22nd, 2020 - 3 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 453 others
0 customers following this

Timeline

GetHuman-nancyrve started working on this issue
May 22nd, 2020 4:49pm