I am afraid I'm a *n identity theft becase smb called me last Friday to colect my insur...

GetHuman4854330's customer service issue with Humana from May 2020

Help with my Humana issue
The issue in GetHuman4854330's own words
I am afraid I'm a *n identity theft becase smb called me last Friday to colect my insurance details including copies of all necessary ID cards. She claimed to be an agent of Apria company where my doctor already sent a request to provide me a CNAP machine for my slep apnea. But that company already sent me * reminder messages, and no matter ow I try to fill in my details, I get the same answer"doesn't match with what they have. I failed to contact them by phone, all I get is leaving a message with my info, and nobody calls back by now. Please help me to find a way to prevent coming illegal activities under my info.

GetHuman4854330 did not yet indicate what Humana should do to make this right.

How GetHuman4854330 fixed the problem
I contacted the company who is in charge of providing me the CNAP machine. I was confirmed the lady who called and collected my info is really * of their agents. While chatting with a new agent, she found out exactly what I need, and solved my problem in just a few miutes. On the other hand, waiting for your robot call is a waste of time. So, dinf a better way to solve your customers complaints or inquiries.
Prefer a step by step guide?
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How Do I Pay My Humana Bill Online?How Do I Get My Policy Information and Number from Humana?How Do I Change My Primary Care Physician on My Humana Account?How Do I Cancel My Insurance Policy with Humana?
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Humana

Customer service issue
Reported by GetHuman4854330
May 21st, 2020 - 3 years ago
Fixed
GetHuman4854330 shared how to fix
Seen by 18 customers so far
Similar issue to 454 others
0 customers following this
Items needed
Name on the account
Billing address
Email address on the account

Timeline

GetHuman4854330 started working on this issue
May 21st, 2020 8:02pm
GetHuman4854330 indicated the issue is not fixed yet.
May 22nd, 2020 12:16am
GetHuman4854330 confirmed the issue is fixed. Hooray!
May 22nd, 2020 12:16am