I am afraid I'm a *n identity theft becase smb called me last Friday to colect my insur...
GetHuman4854330's customer service issue with Humana from May 2020
Help with my Humana issue
The issue in GetHuman4854330's own words
I am afraid I'm a *n identity theft becase smb called me last Friday to colect my insurance details including copies of all necessary ID cards. She claimed to be an agent of Apria company where my doctor already sent a request to provide me a CNAP machine for my slep apnea. But that company already sent me * reminder messages, and no matter ow I try to fill in my details, I get the same answer"doesn't match with what they have. I failed to contact them by phone, all I get is leaving a message with my info, and nobody calls back by now. Please help me to find a way to prevent coming illegal activities under my info.
GetHuman4854330 did not yet indicate what Humana should do to make this right.
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How GetHuman4854330 fixed the problem
I contacted the company who is in charge of providing me the CNAP machine. I was confirmed the lady who called and collected my info is really * of their agents. While chatting with a new agent, she found out exactly what I need, and solved my problem in just a few miutes. On the other hand, waiting for your robot call is a waste of time. So, dinf a better way to solve your customers complaints or inquiries.
Please help with my Humana issue
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