Where's my call back?????*This is, hands down, the worst customer service treatment I’v...
GetHuman-brtruman's customer service issue with Humana from January 2019
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The issue in GetHuman-brtruman's own words
Where's my call back?????*This is, hands down, the worst customer service treatment I’ve ever had. I have chatted, called and followed instructions without showing anger. I have tried registering. I am told that I am already registered. I have retrieved my username and tried to change my password using my plan * and my Medicare * and I have seen and answered security questions without results. I have been left on hold and then dropped with no callback. I originally contacted Humana for information about the relative costs of local-pharmacy verses mail prescriptions for which I was offered a link that had no such info. You really need to fix this. Please contact me, but don’t walk me through registration again and again. The representative who put me on eternal hold was just saying “Wow,wow...” right before she got rid of me. Apparently she was having similar problems. Now my account is locked and your change-password phone doesn’t reach a real person. This has been a * hour and ** minute exercise so far.
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