I was on a Proventil inhaler for copd for the last year. Was told I would have to swit...

GetHuman-kmandjlb's customer service issue with Humana Prescription Drug Plan from March 2019

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The issue in GetHuman-kmandjlb's own words
I was on a Proventil inhaler for copd for the last year. Was told I would have to switch to a different one to be covered so pcp called in rx for Ventolin. Then I called pharmacy for refill and they gave me rx for Albuterol HFA. Got letter from you saying you would only fill it once and it would need to be changed. What does it need to be changed to ?
GetHuman-kmandjlb did not yet indicate what Humana Prescription Drug Plan should do to make this right.
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How GetHuman-kmandjlb fixed the problem
I called the main number at Humana and spoke to a lady named Dana who called my PCP and took care of the issue immediately while I was on the phone with her. PCP changed the RX to one on your formulary list. Excellent customer service by Humana and Dana went above and beyond while I was on the line and got the situation resolved promptly. You*guys are the best.
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Humana Prescription Drug Plan

Customer service issue
Reported by GetHuman-kmandjlb
Mar 26th, 2019 - a mon ago
I have an issue with Humana Prescription Drug Plan too
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Seen by 10 customers so far
Similar issue to 39 others
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Timeline
GetHuman-kmandjlb started working on this issue
Mar 26th 4:10pm
GetHuman-kmandjlb confirmed the issue is fixed. Hooray!
Mar 29th 4:30pm