The dentist office said my kids where inactive. I’m calling to see why?

GetHuman641613's customer service issue with Humana One - Dental from April 2018

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Help with my Humana One - Dental issue
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The issue and preferred resolution, in GetHuman641613's own words:
The problem I ran into: The dentist office said my kids where inactive. I’m calling to see why?
I trust that Humana One - Dental will make this right and come up with a resolution that is fair.
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Humana One - Dental

Customer service issue
Reported by GetHuman641613
Apr 30th, 2018 - 3 mons ago
I have an issue with Humana One - Dental too
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Seen by 1 customer so far
Similar issue to 12 others
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Timeline
GetHuman641613 started working on this issue
Apr 30th 2:15pm