The dentist office said my kids where inactive. I’m calling to see why?

GetHuman641613's customer service issue with Humana One - Dental from April 2018

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The issue in GetHuman641613's own words
The problem: The dentist office said my kids where inactive. I’m calling to see why?
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Humana One - Dental

Customer service issue
Reported by GetHuman641613
Apr 30th, 2018 - 5 mons ago
I have an issue with Humana One - Dental too
Not resolved
Seen by 1 customer so far
Similar issue to 18 others
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Timeline
GetHuman641613 started working on this issue
Apr 30th 2:15pm