Sirs,*This is absolutely unacceptable.*Humana took almost * months to refill this petty...

GetHuman-geoscot's Make/Chase a claim issue with Humana Medicare Claims from May 2020

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Sirs,*This is absolutely unacceptable.*Humana took almost * months to refill this petty medication.*After all these days, and knowing I was running out of Olmesartan pills, finally on May ** they shipped it out after I had more than * reference numbers for the shipment and none was actually shipped!*Can you guess what happen next? It was shipped by regular USPS mail. Meaning it will be here on May **, when Humana knew I was running out of my medication on Thursday *****.*Was it too much to ask to be shipped overnight or *nd. day?????*Regretful service and total disdain for those who keep you in business.*George S Costa*Cell ** *** *** *****On May **, ****, at **:**, Humana Pharmacy ******@***.com* wrote:* *Humana Pharmacy*GEORGE, you should receive your order soon*Track your shipment*Order number************Humana,*It’s kind of unacceptable that after reminding me to refill my prescription, only now, when I am * days away from running out of my high blood pressure medication, you’re emailing to me informing that there is a bureaucratic problem related to some authorization expired on March *th., **** and not yet sorted out.*I just wonder why before my refill was due, why nobody called me about the March *th., deadline for something I don’t even want to know about?**I NEED my medication before the end of this month. It’s my high blood pressure at stake.**Thank you.*George S Costa*Cell ** *** *** *****On Apr **, ****, at **:**, Humana Pharmacy ******@***.com* wrote:*Humana Pharmacy*GEORGE, we are working to resolve an issue with your recent order* *We’re contacting you about your recent order. The medicine you requested is either not covered by your plan or requires an authorization.*As a benefit and convenience to you, we are working with your plan and doctor to resolve the issue. Please be aware this process may take us up to ** days.*If our attempts to resolve the issue are unsuccessful, you have the right to request a coverage determination from your Medicare drug plan.*We've upgraded our mobile app for easier refills.* *Check the status of your prescription*Order number**********

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Humana Medicare Claims

Make/Chase a claim issue
Reported by GetHuman-geoscot
May 24th, 2020 - a year ago
Not resolved
Seen by 10 customers so far
Similar issue to 12 others
0 customers following this
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Timeline

GetHuman-geoscot started working on this issue
May 24th, 2020 5:16am
GetHuman-geoscot indicated the issue is not fixed yet.
May 26th, 2020 1:09pm